• Assists in the outreach and engagement of members identified as needing behavioral health support and treatment.
• Accompanies members to a variety of services or community support events in a variety of settings.
• Engages members by way of home visit, hospital visit and accompanying patients to Providers appointments as needed.
• Assists members with identifying recovery goals and strategies to achieve their goals.
• Communicates all concerns to clinical team and manager as necessary, seeking support and guidance proactively.
• Participates in multidisciplinary treatment team conference to maximize the treatment plan.
• Provides feedback to the treatment team regarding members and offering a unique perspective.
• Assist members with identifying natural supports and resources in their communities and teach members how to utilize these supports.
• Performs appointment scheduling and clerical duties as needed.
• Builds relationships within the community to identify resources that are available to the patients i.e.: Targeted Case Management providers, outpatient psychiatric providers, community resources, etc.
• Promotes community integration through the connection of resources, linking to supports, mutual-help groups, social clubs, volunteer and job opportunities.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.