Geary Pacific Supply needs an experienced E-Commerce Coordinator to join our team of excellence. Geary Pacific is an HVAC distributor of finished products, parts and systems, from numerous manufacturers, serving HVAC Contractors nation-wide.

Pay: $25- $29 per hour, depending on experience.
Shift: 8-hour Monday-Friday, in-office position.

Benefits:

• Paid Time off
• Paid Holidays
• Monthly, quarterly, and annual bonuses
• Medical
• Dental
• Vision
• Life Insurance
• FSA Plan
• Long-term Disability
• 401K
• Profit sharing

Job Summary:

The E-Commerce Coordinator is the single point of contact within Geary Pacific for website maintenance, enhancements, issues, and suggestions, and requires proficiency in Website Communications to and from the company ERP system. Ultimately this role is responsible for maintaining the accuracy of all products and services displayed on the website, and to ensure a user-friendly website experience for Geary Pacific customers.

Responsibilities:

• Work closely with Purchasing to monitor and maintain all items and part numbers on the website to ensure products are accurately displayed will full item enriched data.
• Work closely with the Product Managers to prepare the website for new product lines or product changes.
• Maintain all static pages on the website to ensure accurate and up-to-date information.
• Monitor and maintain all open support cases with the website hosting platform to solve any current issues.
• Facilitate a successful implementation of any new website enhancements or integrations.
• Monitor and maintain website connectivity to company ERP system to ensure quick website response for our customers.
• Produce and maintain training materials on how to use the website.
• Help customers build their account profiles to make their online shopping experience as easy as possible.
• Phone Handling - Inbound & Outbound calls.
• Provide Excellent Customer Service as needed to customers, co-workers, and vendors. (In-person, email, text, and telephone)
• Must be able to work efficiently and effectively within a team environment.
• Answer all inquiries immediately.

Requirements:

• 2-5 years of related experience
• Intermediate Data Entry Skills
• Strong problem-solving skills
• Must be reliable and extremely trustworthy
• Ability to maintain confidentiality
• Learn and demonstrate proficiency using the Company’s ERP system software.
• Above average proficiency in Microsoft Office Suite Outlook, Word, and Excel.
• Must maintain a high degree of accuracy and attention to detail.
• Must demonstrate strong organizational and data management skills.
• Must demonstrate Professional Phone Etiquette and customer service skills.
• Ability to prioritize work, meet deadlines, and provide excellent customer service in a fast paced environment.
• Basic HTML knowledge a plus!
• HVAC industry knowledge highly desired!

Employment may be contingent on successfully passing a background check and drug screen, in accordance with applicable law. Employer will consider qualified applicants with a criminal history pursuant to the California Fair Chance Ordinance.

About Geary Pacific Supply:

Geary Pacific is a Customer Service Company that also happens to be in the HVAC distribution business. We provide heating, air conditioning, and ventilation products to the Contractors that install and service the products. We have been in business for over 60 years and have over 30 locations throughout the Western United States.

We are committed to providing a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the success of their customers and Geary Pacific.

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Job Type: Full-time

Pay: $25.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have E-Commerce Coordinator experience for a Distribution company? If so, which company?
• Do you have Heating, Ventilation, Air Conditioning (HVAC) industry experience?

Education:

• High school or equivalent (Required)

Experience:

• E-commerce Coordinator: 2 years (Preferred)

Work Location: In person