GCI's Specialist II, Supply Chain will provide key support for multiple functions in Supply Chain, including procurement, inventory control, provisioning, logistics, requisitions, and distribution.

Maintain supply chain channels to reduce time and maintain optimal inventory levels.

Essential Duties :

• Provisioning & Technical
• Create, modify, and add services to accounts based on customer specification and internal direction.
• Provision hardware, test, validate, and verify proper working order on a variety of devices including complex routers, cloud-voice equipment, prepaid products, rural broadband products, and more.

Ensures that account or order status is accurately recorded in order systems.

• Maintain asset management databases and control procedures.
• Perform quality control inspections, status classifications and repair of returned inventory.
• Assist in device troubleshooting.
• Perform system health checks, burn in, testing, and configuration of all assets.
• Monitor, research and correct integration issues between NC and Oracle systems.

Logistics, Distribution, Requisitions and Asset Management

• Maintain, process, and mail company inventory to new and existing customers.
• Coordinate logistics to ensure satisfactory and timely asset replenishment.
• Provide management and departments with asset and inventory management statistics.
• Process returns and exchanges for warranty repair.
• Facilitate statewide asset & inventory management programs.
• Perform inventory counts and reconciliations.
• Provide financial analysis of inventory, revenues, expenses and costs of goods sold.
• Develop and coordinate business cases.
• Develop and maintain rolling forecasts for device ordering needs and capital asset management.
• Complete administrative functions to ensure accurate and timely daily, quarterly, and as-needed reports and forms.
• Provide management and departments with analytics and documentation regarding asset & inventory management.
• Query system reports, making necessary changes to maintain the integrity of the system(s).
• Assist in courier duties.
• Assist warehouse with shipping and logistics to ensure optimal cost savings.

Knowledge, Skills and Ability :

Demonstrates basic understanding and working knowledge of several areas of provisioning and support functions :

• Familiarity with telecommunications or other technical products.
• Knowledge or experience resolving wireless device issues.
• Ability to multi-task with a high degree of accuracy and a strong degree of problem-solving skills required.
• Demonstrated ability to work and communicate well with others in a team environment.
• Strong verbal, written, and telephone communication skills and the ability to explain technical information to a broad customer base.
• Ability to exercise sound decision and critical thinking skills.
• Ability to work in a potentially stressful environment where timeframes are significantly shortened required.
• Prior experience in a technical customer service environment preferred.
• Knowledgeable of Microsoft Office applications (Word, Excel, Access, and Outlook).

Job Definition :

Position Title : Specialist II, Supply Chain

Additional Job Requirements : At an intermediate level within the provisioning field must have a comprehensive understanding of telecommunications processes to proactively detect system issues, isolating between internal workflows, provisioning systems, and network performance, take corrective actions or notify and escalate to the appropriate departments for resolution.

Works with moderate supervision and completes tasks on time.

Minimum Qualifications :

• Minimum of two years general work experience needed, some demonstrated proficiency in supply chain, logistics, warehouse, or procurement preferred.
• Or a combination of college credits and / or related experience may substitute for minimum qualification. Knowledge and background experience in a relevant industry valuable.
• High School diploma or equivalent required.
• Associate degree in Logistics, Supply Chain, Business, Computer Science, or related field preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Certifications : Industry specific certifications are highly valued and may contribute toward education or required experience.

Physical Requirements : Office position. Ability to perform sedentary work. Physical effort may include stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions.

Clarity of vision to see near, mid-range and color.

Working Conditions : Most activities conducted inside under pleasant climatic conditions in a warehouse environment. Work can be intense and stressful due to time / resource limitations when scheduling multiple tasks with inflexible deadlines.

Working at a desk with a computer and phone. The ability to lift and carry up to 50 pounds following safety guidelines, greater weight using company safety protocol.

Must be able to work flexible hours including, but not limited to, overtime, weekends, holidays, evenings, before or after normal shift hours and at other company locations.

Occasional travel to other company facilities may be required.

The company and its subsidiaries operate in a 24 / 7 environment providing critical services to Alaskans and may need to respond to public health and safety mattersor other business emergencies.

Due to business needs employees may be contacted outside of the normal business hours to respond to the immediate emergency.

As such, you will be required to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.

Driving Requirements (if applicable) : Must possess and maintain a valid driver’s license, proof of insurance, and a satisfactory driving record.

EEO : We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.

Disclaimer : The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Last updated : 2024-03-22