10 Field Service Engineer Jobs in Palo Alto, CA
Gator Bio is Hiring a Field Service Engineer Near Palo Alto, CA
Gator Bio's current product portfolio includes biolayer interferometry (BLI) systems using optic fiber biosensors.
We are hiring a Field Service Engineer to report to the Director of Customer Success. The Field Service Engineer will be responsible for providing post-sales support. Gator Bio is looking for a Field Service Engineer to join our team in Palo Alto.
Responsibilities
- Install, maintain, and troubleshoot BLI technology (hardware & software); Train new field service engineers worldwide
- Performing and documenting system validation (IQ/OQ/PQ) for repaired and incoming stock.
- Maintain annual service contracts: Schedule and perform annual preventative maintenance (internal & external).
- Manage instrument-related complaints and feedback; escalate and resolve customer issues through systems.
- Use SFDC and other systems to record tasks and feedback.
- Ensure optimal performance of internal R&D, QC, and production instruments.
- Participate in late-stage instrument development and validation.
- Minimum of BS in chemistry, biochemistry, engineering, optical engineering, or related field.
- 2 -3 years of hands-on experience of instrumentation service.
- Mandarin language skills preferred.
- Basic wet lab skills needed.
- Knowledge of IQ/OQ/PQ a plus.
- Spectroscopy instrumentation a plus (UV/VIS / Fluorescence / IR /FTIR / Raman).
- Excellent interpersonal and verbal communications skills.
- Highly organized and able to work independently.
- Travel 50-75%.
- Ability to lift, push, pull, carry, and/or move 50 lbs.
- This role will require long periods of standing, walking, and sitting.
- The employee will be required to use hands for computer work, phone calls, and pipetting.
- Must pass a health screening.
Job Summary
Full Time
$114k-139k (estimate)
04/28/2024
05/11/2024
gatorbio.com
Palo Alto, CA
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