124 Customer service specialist Jobs in Tulsa, OK
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GATEWAY MORTGAGE is Hiring a Customer service specialist Near Tulsa, OK
Description
Customer Service Specialist JOB SUMMARY :
Responsible for identifying customer service issues and resolving them, providing operational feedback to identify root causes of problems / issues, and eliminating the need for call escalation.
Customer Service Specialist ESSENTIAL FUNCTIONS (RESPONSIBILITIES) :
- Responds to first-level support questions from customers.
- Answers calls and provides necessary support to and the assurance that they will be served by knowledgeable mortgage specialists.
- Applies and leverages technology systems to consistently follow up and document problem resolutions.
- Maintains customer records and updates customer account information.
- Resolves customer service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting the correction or adjustment; and following up to ensure resolution.
- Communicates with and serves customers via phone, email, and letter.
- Exercises awareness with regard to possible suspicious activity, money laundering or fraudulent behavior and reports any such incidents to the BSA department.
Performs related responsibilities as required or assigned.
Requirements
Customer Service Specialist REQUIRED QUALIFICATIONS :
Knowledge / Skills / Abilities
- Proficiency in the use of Microsoft Word and Microsoft Excel.
- Proven problem solving capabilities.
- Ability to work in a team environment.
- Organized, task oriented and attentive to detail.
Equivalent Education / Experience
- High School Diploma.
- At least 1 years of related customer service experience.
- Prefer related experience in a call center environment.
- Prefer related experience in mortgage banking.
Customer Service Specialist SPECIAL JOB DIMENSIONS :
Work involves spending 70% of the time answering customer calls & resolving issues completely to ensure one call resolution.
Last updated : 2024-05-04
Job Summary
Full Time
Lending & Credit
$43k-53k (estimate)
05/05/2024
05/10/2024
PECULIAR, MO
1,000 - 3,000
2010
$500M - $1B
Lending & Credit
Related Companies
The job skills required for Customer service specialist include Customer Service, Problem Solving, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service specialist positions, which can be used as a reference in future career path planning. As a Customer service specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service specialist. You can explore the career advancement for a Customer service specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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