JOB DESCRIPTION: Care Coordinator – New Beginnings

Reports To: Director of Residential Services & CAP

Position Status: Full Time (40 HRS)

POSITION SUMMARY:

The Care Coordinator is responsible for providing client centered services and evidence-based strategies that support program participants with their desire to end their current condition of homelessness and to become stably housed. The Care Coordinator is responsible for case management activities for guests with the primary goal of finding a viable, long-term housing option. Care coordination includes providing information and referrals, life skills training, and long-term goal planning with guests. Duties include assessment of needs, identification of

resources matched to the need, coordination with guests to connect with resources, and documentation of services. Services should be coordinated with all relevant departments and must fall within the mission of Gateway Center.

This position will utilize motivational interviewing as part of the coaching model for the approach to case management that supports moving clients towards becoming self-sufficient. This position should also be trained in Trauma Informed Care.

PRINCIPAL ACCOUNTABILITIES:

Ø Develop goals through the use of an Individual Service Plan (ISP) and monitor progress

Ø Assists with the planning and implementation of housing needs.

Ø Participates in case staffing, including Multi-Disciplinary Team meetings.

Ø Complies with all agency confidentiality standards.

Ø Provide case management services including, but not limited to: providing appropriate resources, tools, and counseling to assist participants in achieving their case plan goals; making referrals for services; following up to ensure that the referrals were completed and tracking and documenting participant progress

Ø Encourage and support client participation in activities and events that increase ability to remain linked to care and/or behavioral health care, identify employment options or cash benefits, and identify housing options.

Ø Build internal and external relationships with partners that will support clients in their ability to reach their goals

Ø Document client contacts within 72 hours and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) and hard copy case records

Ø Participate in staff development and all required Agency meetings

Ø Other duties as assigned.

QUALIFICATIONS:

Ø Bachelors’ degree in social service field preferred (i.e. social work, counseling, child and family services, human services)

Ø Bachelor’s degree in social services or related field accepted

Ø Strong organizational skills

Ø Excellent written and verbal communication skills

Ø Proficient in Outlook and Microsoft Word and other software packages

Ø Flexibility (Position will require some evenings and weekend)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; and use hands handle, or feel to operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. The employee must be able to reach with hands and arms. The employee must be able to talk, hear communicate, detect, converse with, discern, convey, express oneself, and exchange information. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions

of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to airborne pathogens. The noise level in the work environment is usually moderate.

EQUAL

EMPLOYMENT OPPORTUNITY EMPLOYER:

Gateway Center is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Gateway Center also takes affirmative action to employ, and advance in employment, qualified women, minorities and covered veterans. Gateway Center also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans With

Disabilities Act and applicable state laws.

Since 2005, Gateway Center (GWC) has been committed to providing effective, strategic and innovative solutions as part of our collaborative model.
GWC is a proven leader and has positioned ourselves to be adaptable to respond to the needs of the homeless community. GWC programs are designed to address the underlying barriers that prevent individuals and families from transitioning out of homelessness, such as unemployment, behavioral health, housing affordability, and/or medical conditions. We provide a trauma informed and a client-centered environment where individuals can receive the tools they need to end their homelessness and achieve self-sufficiency. To ensure the alignment of services, Gateway Center has focused our efforts into our Five Keys to Success (1) Housing Placement and Stability, (2) Health and Wellness, (3) Family and Community Engagement, (4) Job Skills Training and Placement, and (5) Literacy.