6 Personal Lines Customer Service Representative Jobs in Taylors, SC
Gary Knisley Allstate Agency is Hiring a Personal Lines Customer Service Representative Near Taylors, SC
- Competitive Pay
- Performance Bonuses
- Paid Time Off
- Health Care Benefits
- Professional Development
- Job Stability in a growing industry
- Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
- Proactively call clients to resolve coverage and billing issues and seek opportunities to broaden the client's relationship.
- Set appointments for client to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
- Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
- Actively solicit increases in coverage or rounding out accounts at every service contact.
- Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
- Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
- Hold a Property & Casualty insurance license in the State of SC.
- Possess a strong knowledge of insurance products, coverages, usages, rating procedures, underwriting procedures, and industry operations.
- Have the ability to tactfully handle difficult customer phone calls and solve complex problems without direct supervision.
- Demonstrate strong customer focus and an excellent phone presence.
- Demonstrate strong written and verbal communication skills.
- Possess excellent math and reading skills to accurately perform simple calculations.
- Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
- Technology and Computer proficiency including agency management systems.
- Have a competitive spirit with a strong desire to achieve individual and team goals.
Job Summary
Full Time
$32k-40k (estimate)
10/06/2023
05/30/2024
The job skills required for Personal Lines Customer Service Representative include CSR, Products and Services, Billing, Attention to Detail, Verbal Communication, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Personal Lines Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Personal Lines Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Personal Lines Customer Service Representative positions, which can be used as a reference in future career path planning. As a Personal Lines Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Personal Lines Customer Service Representative. You can explore the career advancement for a Personal Lines Customer Service Representative below and select your interested title to get hiring information.
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