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Solutions Desk Associate
Reporting to the Manager, the Solutions Desk Associate will help with the moderation of Solutions Desk channels and tickets. Solutions Desk is primarily a national, premium customer service organization. It is a help desk, a customer success team, an account management team, an equipment troubleshooting team, and a tech support group all rolled into one! In addition, by working with team members to determine themes and commonalities among queries, this role helps to identify gaps within process and build training and reference documentation.
As part of the Process Innovation group, the goal of this team is to serve our customers - both internal and external - and work through process improvements to support scale. Ultimately, we seek to find sustainable solutions to operational challenges in service, quality, and training as they relate to the fulfillment center, account operations, account management, and other departments at Oh My Green.
We’re looking for someone who:
The Role:
Qualifications:
Location: Burlingame, CA
About Us:
Our mission is to empower people to live healthy and blissful lives. We bring delicious and nutritious drinks and snacks to people where they spend a majority of their lives - at work! We seek out the healthiest and tastiest foods to ensure that our customers are happier, healthier and more productive. This is a perfect way to get your foot into the door at a fast growing startup company.
Our cultural values are FORCE (fun, open, respectful, collaborative, and excellent). If you are passionate about your health, organic food, nutrition and wellness and are looking for a fast-paced, fun place to work with a vibrant culture, we want you to join our team!
Full benefits are available for all positions including:
Full Time
Business Services
$77k-99k (estimate)
03/31/2023
06/21/2024
FREDERICKSBURG, TX
50 - 100
2007
JULIE GREENWOOD
$10M - $50M
Business Services