Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their health and wealth so they can be ready for the good days ahead.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit IntegrityMarketing.com.

Position Summary

The Sales Support Specialist (SSS) is responsible for supporting the overall strategy for growth of new agents, new contracts, new sales and the overall book of business for a defined territory.

SSS will work closely with the Territory Manager (TM) and the VP of Sales Operations to identify and cultivate an ongoing pipeline of new broker leads, contract expansion targets from existing brokers and/or unique sales opportunities to further territory growth.

Concurrently, the SSS will handle all sales related inquiries from existing brokers (e.g. products questions, carrier interactions, upline/downline needs, sales tools & carrier portals, marketing requests, co-op, leads, etc.) allowing our TMs to devote more time on the road recruiting new agents, expanding carrier relationships and supporting our biggest sellers.

Essential Duties and Responsibilities

• New Broker Lead Generation and Management (50% of role):
  • Develop the ability to articulate the Garity value proposition, product details and market opportunities to insurance brokers contacted via phone
  • Execute on a variety outbound calling campaigns designed to generate leads
  • Monitor broker engagement activities (form fillers, email link clickers, social media snoopers and website visitors) and make contact with these active leads
  • Qualify broker leads for Territory Manager follow up
  • Set appointments for Territory Managers in the field
  • Make calls to generate attendees at our events and webcast and confirmation calls to registered attendees
  • Support other company/territory initiatives when needed

• Existing Broker Engagement (50% of role):
  • Work directly with the TM to develop deep product knowledge in the market(s) served
  • Handle any/all product and carrier related questions coming in from brokers across the territory
  • Maintain a clear understanding of the CMS compliance expectations for brokers
  • Manage the broker welcome process once they are deemed ready to sell from our Contracting Team.
  • Provide all one-on-one training for brokers on any/all tools and systems needed to sell the specific products for which they are newly contracted to sell.
  • Troubleshoot and work to resolve broker issues/inquiries regarding contracting, enrollment, commissions etc. when possible and/or distribute these calls to the appropriate departments when necessary.
  • Provide guidance and marketing support for brokers in need of product information, lead generating strategies or supplies
  • Manage pre-AEP certification process for existing broker to ensure they are ready-to-sell
  • Oversee any/all lead distribution, management and performance tracking
  • Call ALL brokers regularly to keep them warm and interested in Garity
  • Prioritize quantity/depth of touchpoints based on broker production (A, B, C)
  • Evaluate production and contract holes in existing broker base and devise strategies to improve sales/add contracts via outbound communication and direct outreach
  • Work with TM to develop seasonal performance reports for key uplines and top producers
  • Solicit/close new contracts whenever possible
  • Call existing brokers to invite to training and other meetings/webcasts
  • Maintain and update contact management system

Skills

• Exceptional phone communication skills; comfortable making a substantial amount of outbound calls
• Excellent Interpersonal skills; outgoing personality
• Sales oriented, hunter mentality
• Self-motivated, high energy team player, able to deliver results with limited oversight
• Excellent written and oral communication skills- Impeccable phone etiquette required
• Accuracy in work is key
• Strong follow-up skills, organized and detail oriented
• Consistent and punctual in attendance for scheduled hours
• Exceptional organizational skills; strong follow-up skills; detail oriented
• Excellent phone communication skills; comfortable making outbound calls
• Superior customer relationship skills
• Ability to collaborate with multiple people/departments to get the job done
• Excellent written and oral communication skills
• Self-motivated, sales oriented, high energy team player
• Ability to absorb key product details and market information

Additional Information

• Become licensed and certified to sell within 6 months of employment in role
• Proficient use of Outlook, Excel, and CRM tools
• Social media experience with LinkedIn, Facebook and Twitter is a plus.
• Medicare experience/knowledge preferred, but not required.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily.

Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities