Part-Time BILINGUAL SPANISH Customer Experience Specialist

$16.00hr.
Work from Home- UTAH RESIDENTS ONLY
Schedule Options: Monday- Friday 11:30 am-5:30 pm

A global market leader in the health and wellness industry is looking for BILINGUAL SPANISH Customer Experience Specialists to join their team and serve their customer base. As a company focused on making the world a healthier, happier place they are targeting candidates who are friendly, upbeat, and passionate about providing a great customer experience with products you can believe in. If you are driven by making a difference in and changing people’s lives in a meaningful way, APPLY TODAY!!
Responsibilities:

• Assist customers with inbound product orders and other interactions, while maintaining positive performance standards and metrics
• Passionate about our products, process orders, new account creation and upgrades, returns, etc.
• Answers questions with respect to products, business plan, business programs/promotions, etc. effectively in a personal and professional manner
• Document interactions for auditing purposes
• Select the best solution to resolve and de-escalate issues regarding services or products
• Provide an outstanding Customer Experience
• Complete daily training assignments and keep up with updates regarding promotions
• Have a great attitude about upselling products, promotions, services, events, etc.
• Seek guidance as needed between departments and leaders as needed to improve personal job skills and delivery

Skills and Experience Required:

• Bilingual in English/Spanish, advanced proficiency in Spanish, including speaking, reading, and writing
• Willing to learn about and be passionate about our products
• Excellent Customer Service competencies
• Ability to learn new concepts, procedures, and information quickly
• Experience in Microsoft Office
• Excellent verbal and written communication skills
• Friendly, upbeat attitude
• Strong listening, comprehension, patient, and objective skills
• Phone skills and experience regarding Customer Service inbound calls is preferred but not required
• High School Diploma or equivalent
• Must reside in the state of Utah
• Must have access to high-speed internet (minimum 60 Mbps download speed)
• Must have a private and distraction-free space to work remotely from home

Perks and Benefits:

• Opportunity for growth and development with a global company
• Paid Holidays and PTO plan
• Work-life balance! No weekends required!
• Retirement Plan options
• up to $375 in Free company products per year
• Work for a company that values and respects its employees, and you can express your ideas
• Tuition Reimbursement for PT Employees
• Annual Bonus based on company performance

PrincePerelson is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.