Job Description: Guest Services Associate

Job Summary: We are looking for highly motivated and creative individuals to join our Front Desk & Guest Services Team. The ideal candidate will use their engaging personality to create an exceptional first impression for our guests during their stay. You’ll extend exceptional customer service in everything you do, from providing information about nearby attractions to assisting with room reservations.

Job Requirements:

. Guide guests through the guest registration process and provide information about the Inn and area attractions.

· Complete daily shift checklist.

· Process transactions following established procedures.

· Answer and transfer calls in accordance with property standards.

· Reserve and confirm reservations for individuals and/or groups.

· Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.

· Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.

· Respond to guest inquiries quickly and efficiently.

· Maintain a professional appearance and a positive, can-do attitude.

· Ability to solve problems with minimal supervision.

· Ability to multitask and work in a fast paced environment.

· Strong attention to detail and organization skills.

· Basic computer and office skills.

· Ensure follow through on all issues pertaining to Guest Services.

· Use guest names throughout your interaction with them.

· Make and confirm reservations.

· Complete and print all required daily reports, records & logs as necessary.

· Restock & organize all work areas as necessary.

· Complete other tasks as required.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person