Position Purpose & Summary

Seeking a passionate maintenance professional who wants to do the job right the first time. Facilities Maintenance Technician I (Engineer I - entry level) is a Full-Time Regular position.

Essential Functions:

• Provide service and repairs to resort equipment including electrical, plumbing, steam, gas, fire & safety, HVAC refrigeration, kitchen equipment, interior, paint and decorating, and respond to inquiries and problems in an efficient, courteous, and professional manner to achieve guest satisfaction.
• Will assist in repair and maintenance of the building as required. This position may also respond to inquiries from, and problems identified by guests in a caring and respectful manner to achieve guest satisfaction.
• This role has direct contact with guests and as such, good communication skills are a necessity.
• Troubleshoots equipment using proper tools in a skilled craftsman-like manner.
• Performs assignments as directed by the Assistant Chief Engineer and Chief Engineer.
• Troubleshooting and repairs on laundry, kitchen, and HVAC equipment.
• Performs preventative maintenance in guestrooms, public areas and on all assigned equipment.
• Repairs all malfunctioning mechanical devices.
• Responds to room repairs regarding carpentry, electrical, plumbing, carpeting, painting, and furniture repair.
• Maintains pools and spas.
• Maintains key control systems and participates in re-keying of facility as needed.
• Assist with cleaning of mechanical spaces, engineering shop and other general areas.
• Responds to guest room calls.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Minimum Knowledge & Skills:

1 year of experience in any field- REQUIRED. Ability to operate computer and related equipment (pads, tablets, PCs, etc.) - REQUIRED. A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays. Must be fluent in English.

Formal Education and Job-Related Experience:

This position requires a minimum formal education of a high school diploma and a minimum of one-year job-related experience.

License, Registration, and/or Certification Required:

Valid driver's license required to drive company licensed vehicles.

External and Internal Personal Contact:

Communications:

• Daily - Verbal and written communication
• Weekly - Participate in meetings
• Occasionally - Participate in one-on-one coaching sessions.

Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

License, Registration, and / or CertificationS Required:

POSITION ANALYSIS / SPECIFICATIONS:

N/A = Not Applicable

ENVIRONMENTAL FACTORS: Works in all areas of the property, both inside and outside, possibly in inclement weather. Must be able to work at various heights on ladders, roofs, etc. Some work may be in confined spaces.