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GardaWorld –
Security Services
Control Room Operator – Now Hiring!
You’ve got the right skills. What you need is the right opportunity to unleash your potential. We agree, and we’re hiring!
Every day is different at GardaWorld with diverse work assignments and flexible schedules. We are leaders in Professional training programs that cover every aspect of delivering world class security services. And every industry counts on us because we’re the very best at what we do. Perhaps you are, too.
In our complex world today, GardaWorld stands out as the largest privately owned security services company in the world. We’re experts at protecting people and assets. We’re also growing everywhere and expanding in multiple locations. If you’re a sharp, talented, self-confident individual who excels in customer service, you can build a future here. We give you all the tools you need to expand your skills and grow your career with exceptional opportunities for advancement. You can stand out – and thrive – here, too, as a Command Room Operator.
At GardaWorld, we know your compensation is important so we provide competitive hourly starting rates for every market we’re in. We're growing our team here in Richmond, Virginia.
Compensation: $19.00/hour
Schedule: Sunday/Monday 6am-2pm | Tuesday/Wednesday 2pm-10pm | Thursday 10pm-6am
About the job:

• Must be able to pass any State-required training or other qualifications for licensing
• Demonstrated analytic and critical thinking skills and ability to prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problem solving
• Demonstrated level of competency with advance computer systems
• Proficient computer skills including Microsoft Office applications
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure

Your background:

• Must possess a high school diploma or equivalent
• Post offer, must successfully complete a Pre-test Assessment that demonstrates the following:
  • Ability to multi-task
  • Advanced decision making
  • Active listening
  • Effective communication skills

Preferred Qualifications

• Associate degree or higher in Criminal Justice, Communications or related field
• Professional training and/or education in one or more of the following:

o Customer service
o Dispatch operations
o Security and/or emergency services

• Documented experience and competency in the following Security Software Systems:

o Access Control/ID systems (ProWatch a plus)
o Alarm Receiving Automation software (Onyx Works a plus)
o Incident Management and computer assisted dispatch software
o CCTV/Video Management systems (MaxPro a plus)
o Mass Notification systems (Everbridge a plus)
o Business Intelligence and Travel Tracking (e.g. – iJet and NC4)

• Experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch

Operation, Technical Security Control Room, or similar environment

• Ability to learn through classroom and on the job training

If you want a real career opportunity where you’re part of a dynamic supportive team that’s dedicated to your success, check us out. We’re a global organization that embraces our cultural diversity and we promote engagement, communication, and sharing ideas across all our teams. At GardaWorld, you’ll have plenty of room to grow - and that’s just for starters. Explore your future with us today.

Work today, get paid today, with DailyPay!

GardaWorld offers DailyPay - a voluntary benefit that allows you to access your pay on day 1 of work.

If you’re hired for a role at GardaWorld, you’ll never have to wait for a paycheck again! DailyPay’s most used features include:

• PAY: Get instant access to your money as you earn it
• SAVE: Automatically save a portion of every paycheck
• BALANCE ALERTS: Track your real-time earnings & budget for upcoming bills or expenses

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