Garber Chevrolet Highland, one of the fastest growing dealers in Northwest Indiana, is now hiring Automotive Service Advisors. The Service Advisor will interact with customers, building loyalty and ensuring confidence in Garber Chevrolet Highland as a caregiver for their vehicle safety and reliability. We offer the highest commissions and bonuses in the Chicagoland area!

Automotive Service Advisor Job Summary

As an Automotive Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. The candidate for the Automotive Service Advisor role must have 3-5 years verifiable experience in the position. Must be a high performer, able to produce income and outstanding customer satisfaction. 

Automotive Service Advisor Benefits

• Flexible Work Schedule
• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Family owned and operated
• Long term job security
• Health and wellness
• Saturday Lunches
• Discounts on products and services

Automotive Service Advisor Responsibilities

• Oversee service orders and flow of drive lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Set schedules and assigns tasks to service department employees
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• Collaborate with upper management to make service department hiring and discipline decisions

Automotive Service Advisor Qualifications

• Must have 3-5 years verifiable experience
• Previous experience in hospitality, automotive, retail
• Strong customer service skills and communication
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Valid driver's license and clean driving record

About Us
Our team enjoys cutting-edge training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers.

Garber Automotive Group has been a trailblazer in the automotive industry since 1907, running one of the oldest family-owned dealerships in the United States. In the last hundred years, the organization has grown and expanded rapidly, but the traditions it was built on have stayed the same: dedication to service, a loyal staff, and a forward-looking vision. Today, the organization consists of 22 dealerships representing 18 franchises in 6 states.