SUMMARY

The Store Leader / Store Leader 2 is responsible for all facets of store operations (at two store

locations for SL2) and directly influences the performance of everyone who interacts with guests.

Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life,

the Store Leader develops and promotes a sales culture by creating individualized and

complete solutions for every guest, and providing outstanding guest service experiences

through professional conduct and shared passion for gaming, and supporting the overall store

environment to meet / exceed sales and profit. In addition to ensuring that products are easy to

see and buy, building sales by sharing product and gaming knowledge with guests, providing a

clean, organized environment in which to shop, and growing guest loyalty and repeat business,

this position supervises a retail staff which may vary based upon store size, location(s), and

expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

SL2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a

larger team across two store locations.

Provide and model best-in-class guest service : promptly greet guests; respond to guest

questions / concerns quickly, effectively, and courteously; assist guests with meeting their

video gaming needs; inform guests of special promotions; recommend additional items

as appropriate; apply all selling behaviors during every transaction and thank every

guest for shopping at GameStop; prioritize guests over tasks and demonstrate that

commitment by circulating throughout the store.

Support the total shopping environment, including visual and operational elements,

current sales initiatives, and the guest relationships that lead to sales and repeat

business.

Promptly and accurately process guest purchases / return transactions using Point of

Sale (POS) computer system via PC keyboard, including making correct change, placing

merchandise in a bag, providing a receipt, and ensuring top notch guest service.

Respond to guest comments or questions in person or on the phone; answer phone calls

promptly, courteously, and professionally, using the phone greeting provided by

GameStop; when appropriate, escalate customer issues and complaints to the Store

Leader in a timely and professional manner.

Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade-in

program, and Pro Rewards guest loyalty program.

• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates have completed their onboarding, job training, and compliance

training PRIOR to opening or closing a shift on their own. Associates should know all

aspects of their jobs, including all company / store policies, inventory control and loss

prevention practices including scam awareness, safety best practices, financial protocol,

and ethical responsibilities.

Communicate regularly with store associates and District Manager to ensure that all

GameStop store initiatives are implemented according to plan. Set guest service

expectations for store associates and train store associates in all aspects of their job

Supervise and delegate tasks to Guest Advisors, Senior Guest Advisors, and Assistant

Store Leaders.

Schedule store associates ensuring that the scheduling guidelines are followed, and all

breaks and meals are accounted for as required. Supervise staffing levels to achieve

optimum guest service at all times and ensure that best-in-class guest service is

consistently provided.

Approve payroll, make time edits, and verify that store associates are paid for all time

worked.

Provide timely and appropriate recognition and feedback to all store associates

concerning performance; regularly input written feedback for each store associate into

HRIS.

Ensure that all areas of the store, including restrooms, are neat, clean, organized, and

merchandised per company guidelines and all store fixtures and equipment are in

proper working order.

• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts (home store and other stores in your district / region),

stock / restock merchandise on shelves and fixtures, and move product from the stock

room to the front of the store to ensure that all products in the store are represented,

organized, and alphabetized on the sales floor.

Protect company assets through effective inventory control and loss prevention

practices including scam awareness, safety best practices, and delivering bank deposits

as required; visually inspect associates' packages and / or belongings at store closing or

at the end of a shift as appropriate.

Lead store team in meeting and exceeding sales, profit, and shrink goals and complete

required administrative and operational duties necessary to goal achievement.

Count, balance and reconcile daily business transaction totals correctly and accurately

in the POS system. Ensure that all closeout paperwork for daily business transactions and

bank deposit slips are completed correctly and accurately; ensure store has sufficient

cash and change for sales transactions; make bank deposits daily or per established

guidelines.

Verify all shipments for discrepancies / shortages and record any discrepancies in the

POS system; conduct merchandise counts / inventories and communicate discrepancies

to District Leader.

Process defectives / recalls and stock pulls accurately and promptly, ensuring that all

boxes are properly labeled and include packing lists.

Maintain awareness of associate and guest safety; identify and immediately address

potentially hazardous situations. Report any injuries promptly per company guidelines.

Maintain store records / files in a neat and organized manner; ensure that manuals are up

to date.

Form professional partnerships with appropriate military personnel on assigned military

base, including the Supply Base Leader (applies only to positions in stores located on a

military base).

Consistently adhere to and demonstrate a commitment to GameStop policies and

procedures, including, but not limited to, respectful workplace, attendance,

confidentiality, conflict of interest, and ethical responsibilities.

QUALIFICATIONS*

• Must present proof of ability to legally work in the United States.
• Must be at least 18 years of age.
• High school diploma or equivalent required; associate’s or accredited bachelor’s degree

with an emphasis in business, marketing, merchandising, or related field preferred.

• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and / or management / leadership experience

preferred.

Video game knowledge preferred.

KEY JOB SKILLS AND ABILITIES

• Possess an outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Demonstrate clear verbal and written communication and listening skills, both in person

and on the phone, using spoken and written English; bilingual English / Spanish speaking

and writing skills preferred.

Work independently and as the head of a team to perform all tasks as assigned and in a

timely manner.

Meet leadership performance expectations, including, but not limited to, attendance,

personal appearance, safety, and respectful workplace.

• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics (addition, subtraction, multiplication, division, currency) and

alphabetizing skills.

• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form and convey instructions

to others.

Execute financial tasks in strict accordance with company policy.

• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week, with flexibility to work extended hours / days as necessary,

including nights, weekends, some holidays, and occasional overtime.

Constructively manage pressure and adapt to stressful situations without impact on

guest interactions; be creative and a problem solver.

• Be reliable and trustworthy; always use good judgment.
• Able to work alone. Stand and move throughout the store unassisted for up to 12 hours

per day.

Bend, stoop, crouch, balance, stretch, reach with arms / hands, climb on ladders, lift

merchandise weighing up to 30 lbs. from ground level to minimum height of 4 feet, and

utilize other basic fine and gross motor skills.

Possess or acquire during employment onboarding a working understanding of military

ranks and related insignia (applies only to positions in stores located on military bases).

Job descriptions are subject to change at any time based on business conditions / needs,

including changes to the essential job duties, qualifications, and / or key job skills and abilities

consistent with the position’s purpose. GameStop considers all applicants for employment

without regard to race, color, religion, gender, sexual orientation, national origin, age, disability,

gender identity and expression, marital or military status. GameStop provides reasonable

accommodations to qualified individuals with disabilities in accordance with the Americans with

Disabilities Act and applicable state and local law.

• Certain state-specific exceptions may apply.

Last updated : 2024-05-04