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SUMMARYWorking with direct or close supervision, the Military Guest Advisor delivers consistent world-class guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques.
This position ensures products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop;
and providing every guest with outstanding shopping experiences that lead to higher units per transaction, higher guest service scores, higher levels of PowerUp Rewards participation, and generate guest interest in GameStop's growing digital business initiatives.
Associate will interact with a supervisor frequently during each work period. With the understanding that satisfying guests and resolving guest service issues is a routine expectation, most non-routine activities will require a supervisor's advance approval.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Selling Passion : Enjoy active selling, including exploring and creating guest needs and closing the sale.
Utilize GameStop's Solution Selling Tablet to serve each guest's needs. Demonstrate a passion for exceeding goals.* Provide world-class guest service : promptly greet guests, respond to guest questions / concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop;
prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them.* Promptly process accurate guest purchases / return transactions via Point-of-Sale (POS) computer system.
Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.
Promote GameStop's unique guest benefits : new title reservations program and PowerUp Rewards guest loyalty program.* Promote GameStop's emerging digital products to guests* Respond to guest concerns quickly, effectively and courteously.
Request management support as needed to ensure that every guest returns and recommends GameStop to others* Demonstrate appreciation for guests by thanking them for their visits and their business* Team Support : Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback.
Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team.
sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of timeBASIC AND PREFERRED QUALIFICATIONS (EDUCATION and / or EXPERIENCE)* Must be at least 18 years of age and present state-required proof of age documents* Must be able to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs.
from ground level to minimum height of 4 feet* Must be able to move throughout the store unassisted for up to 8 hours* Internal applicants must be meeting performance expectations in current position over the last 6 months* Working knowledge of computerized cash register system preferred* Previous retail or guest service experience preferred* Video game knowledge preferred, but not requiredMINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES* Possess outgoing and friendly personality with strong guest service skills* Demonstrate clear verbal communication and listening skills, both in person and on the phone, using spoken English;
bilingual English / Spanish speaking and writing skills preferred* Ability to work in a fast-paced, rapidly changing environment* Working ability to operate Point of Sale computer system* Possess working mathematical and alphabetizing skills* Working ability to complete required paperwork properly* Ability to bend, stoop, reach with arms / hands and lift merchandise weighing up to 20 lbs.
from ground level to minimum height of 4, and climb on ladders* Ability to move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 8 hours* Ability to comprehend and comply with all GameStop policies and procedures including, but not limited to, those related to attendance, confidentiality, conflict of interest, respectful workplace, and ethical responsibilitiesThe following information is applicable to Colorado only, in accordance with the Colorado Equal Pay for Equal Work Act.
Sales positions available in GameStop's Fort Carson store are eligible to earn compensation ranges outlined below, depending on factors such as experience, seniority, geographic locations, and other factors permitted by law.
Sales Associates - Between $12.50 / hour and $13.50 / hour* Shift Leads - Between $13.00 / hour and $15.00 / hour* Assistant Store Manager - Between $14.
00 / hour and $18.00 / hour* Seasonal Sales Associates (when available) - $12.50 / hourFull-time store positions at GameStop are also eligible to participant in incentive programs, health benefits, paid time off, 401(k) with company matching contributions, educational assistance, employee discount and a casual work environment.
Positions at GameStop may also be eligible for a bonus and / or other incentives.
J-18808-Ljbffr
Full Time
Retail
$59k-83k (estimate)
05/24/2024
05/31/2024
gamestop.com
GRAPEVINE, TX
7,500 - 15,000
1996
Public
GEORGE E SHERMAN
$5B - $10B
Retail
Gamestop is a Texas-based online retailer that sells gaming consoles, headphones and smart home automation equipment.