***This is an open-pooled position. Applicants' education/experience will be considered and the position may be filled at a lower or higher level, as appropriate. ***

Job Summary:

Medical Assistant I - To provide technical, supportive, age specific and developmentally appropriate patient care functions for assigned clinical area.

Medical Assistant II may function as a member of a Patient Centered Medical Home clinical team or may function in a role that includes routine administrative and clinical tasks. The Medical Assistant II has advanced Medical Assistant skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care.

Minimum Qualifications:

Medical Assistant I –

High school or equivalent. Registered Medical Assistant or graduate of an approved Medical Assistant program. CPR Certification required.

Medical Assistant II –

High school or equivalent. Three years experience. Certified or Registered Medical Assistant with a nationally recognized accreditation organization (AAMA, AMT, NCCT, NHA or other). CPR Certification required.

Job Duties:

·Assists with patient flow within assigned outpatient clinic setting. o Responds in a timely manner to call-lights.

·Provides comfort measures to patient / family.

oPerforms technical and supportive patient care skills, incorporating the patient's plan of care and following approved policy and procedure. o Obtains vital signs. Appropriately documents chief complaint and reason for visit.

·Uses aseptic techniques and infection control measures in the performance of duties.

·Accurately collects excretory specimens, such as urine and feces.

·Obtains blood samples by venipuncture.

·Accurately performs tests, such as basic urine chemistry using chemical strips, guaiac, Ph, blood glucose, UPT, and hemocult.

·Measures and records intake and output as ordered.

·Prepares and assists patients undergoing treatments, examinations, and procedures.

·Recognizes patient care priorities, treatment plan, objectives, and potential crisis.

·Under direction of physician, provides other treatments and care to patients appropriate to training, as assigned.

·Recognizes and communicates patient needs and unusual occurrences with patients / families.

oThe MA will refill patient medications as requested, using the guidelines for the prescribing physician/provider in their assigned area and in accordance with the policy C51, Prescription Refill Management for Ambulatory Care Services. o Safely and properly administers medications as assigned.

oAccurately documents / communicates interventions and measurements.

oCommunicates relevant information to appropriate health care provider.

oUnder supervision, completes accurate, concise, and legible documentation on patient clinic record.

oAssist with medication reconciliation as required.

oAssists in the maintenance of equipment, supplies, and the environment.

oAssists in maintaining a clean and safe environment.

oChecks equipment / supplies for expiration dates, electrical safety tags, intactness, and usability.

oCleans equipment and returns to its proper place.

oReports equipment and supplies needing replaced or repaired.

oStocks rooms, carts, cabinets, etc. as assigned / requested.

·Respects and supports patient rights.

oServes as patient / family advocate.

oPractices principles of patient and employee confidentiality.

oUtilizes available resources and seeks assistance in dealing with ethical dilemmas, as appropriate.

·Practices positive customer peer relations.

oConsistently communicates in a professional and courteous manner.

oReports and seeks assistance in dealing with guest complaints / concerns.

oEstablishes and maintains a positive rapport with patient / family and co-workers.

oConsistently responds to customer requests / needs in an appropriate manner.

·Participates in and supports continuous quality improvement activities at the clinic / departmental level, as appropriate.

oDemonstrates acceptable productivity and practices cost containment.

oPrioritizes and completes all work in an effective and efficient manner.

·Demonstrates initiative, resourcefulness, and flexibility.

oEffectively and efficiently uses time, equipment, and supplies.

·Functions as an interdependent and supportive team member.

oProvides support and assistance, as appropriate.

oWith direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.

oParticipates in clinic meetings / activities and supports the clinical, departmental, and organizational philosophy and goals.

oAccepts responsibility for own growth / development.

oParticipates in in-services and ongoing education programs.

oRemains current on all in-service / education / credentials / certification requirements for position, as appropriate.

oExchanges constructive feedback with peers and others.

oConducts self-evaluation and participates in developmental goal setting.

Salary Range:

Actual salary commensurate with experience.