JOB SUMMARY
Manager, Laboratory Services provides administrative and technical skills necessary to operate a major patient service division. The primary activities encompass the coordination and maximum utilization of available human and financial resources within the established budgetary guidelines in an effort to provide critical information for the diagnosis, treatment, and prevention of disease by conducting medical laboratory tests, procedures, experiments, and analyses.
ESSENTIAL JOB FUNCTIONS

• Responsible for recruitment, hiring, payroll, orientation, training, supervision, evaluation, competency assessment, coaching, disciplinary action and/or termination process of divisional employees.
• Manages daily and technical operations and quality management activities for the division.
• Manages the work of laboratory personnel engaged in performing routine and specialized technical procedures, including planning laboratory work, evaluating work performed and handling procedural and technical laboratory problems.
• Develops, revises, and implements policies and procedures. Interprets departmental and hospital policies and assures compliance.
• Responsible for developing, evaluating, and implementing all new procedures, reagents, systems, and instruments for use in the division.
• Ultimately responsible for ensuring that the laboratory division functions with the appropriate level of staff to guarantee an efficient operation.
• Prepares technical reports reflecting volume of work, procedures utilized and test results; coordinates the preparation of reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Responsible for the establishment and implementation of the quality assurance and continuous process improvement program including quality monitors, incident reports, corrective actions, and documentation.
• Ability to work independently within established guidelines, apply problem-solving skills, meet deadlines, and meet urgent patient, provider, and system needs.
• Analyzes, evaluates, and takes appropriate actions to resolve system issues with leaders throughout the organization.
• Communicates in a professional and courteous manner with medical, professional, and nursing personnel, patients and their families and other staff and visitors.
• Responsible for the fiscal management of divisional budgets to include labor resources, reagents/consumables, capital equipment, and contribution margin expectations.
• Responsible for performance improvement initiatives to eliminate waste and improve the quality of patient care.
• Manage the inventory and supply ordering for the division.
• Ensures staff comply with requirements for continuing education and verifies documentation for departmental records.
• Performs routine laboratory procedures/tests as needed.
• Responsible for maintaining compliance with regulatory accreditation standards.
• Adheres to internal controls established for department.
• Adheres to all safety protocols in each laboratory area

EDUCATION & EXPERIENCE
Minimum Qualifications:
Bachelor's degree with five (5) years related experience. Must have previous leadership experience. Must fulfill overall qualifications as a General Supervisor under the Clinical Laboratory Improvement Amendment (CLIA).
Preferred:
5 years of experience in Quality Management/Improvement in Laboratory Services.
LICENSES, REGISTRATIONS OR CERTIFICATIONS
Required:
Certification from either the American Society of Clinical Pathologist (ASCP), American Medical Technologists (AMT), or the American Board of Histocompatibility and Immunogenetics (ABHI) or equivalent certification.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.