POSITION SUMMARY: The Business Development Center Sales/Service Representative is primarily responsible for answering all incoming phone calls and serving customers enthusiastically on the phone, via e-mail, and instant messaging, securing and updating confidential customer information, and scheduling sales appointments while maintaining the highest level of customer service, satisfaction, and retention.

ESSENTIAL DUTIES:

• Answer incoming calls, schedule sales/service appointments, and secure client information in a courteous and professional manner.
• Answer incoming sales/service appointment requests and Internet leads for Subaru, Audi and Volkswagen and ensure successful handoffs of phone and internet leads to Sales/Service Consultants.
• Adhere to pre-set phone scripts and make suggestions for improvements to management.
• Document conversations with customers in a detailed and thorough manner to allow reference of conversation notes at a future date.
• Follow up with and re-schedule “no-show” customer appointments.
• Perform ongoing research and documentation of irregularities in sales/service process, website, phone system, and database and notify management to ensure corrective action to improve process.
• Accurately maintain customer databases and tracking programs while maintaining the highest level of customer information confidentiality.

Education and Experience:

• High School Diploma or Equivalent.

Pay is hourly plus commission.

$17/hr comm = $19-21/hr

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person