Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that youre close but not an exact match, we encourage you to apply.

Senior level operations role that supports and partners with the Area President. The Operations Director has direct responsibility for supporting and directing operations efforts in multiple locations within the sub-region. Includes joint accountability for branch financial results, developing budget and non-sales strategic plan on behalf or in partnership with the Area President. Responsible for developing new workflow strategies to support client value and vet new strategic partners. Provides executive or managerial oversight of other departments or staff functional area(s) such as Sub-regional office support, client management, compliance and TPA.

How you'll make an impact

• Operational, Technical and Business Responsibilities
  • Accountable to consult on the direction of the firm, workflow, account assignments and all manner of internal business processes
  • Responsible for managing workflow and creating increased sales and service capacity within the branch
  • Broad oversight and responsibility to ensure the branch is operating in accordance with Gallagher Standards of Excellence (GSE) Professional Standards and prepared to pass compliance audits.
  • Research and implement proven methods to run the operation more efficiently
  • Coordinate Dominant Priority development and deliverables
  • Apply technical knowledge to identify new utilities in the market and advocate for their deployment within the organization
  • Identify opportunities for improvement in technology, process and staff, taking action to enhance results
  • Develop and implement action plans to adapt to changing legislative, market or corporate conditions

• Relationships and Organizational Leadership:
• • Active member of the Regional Operations committee
  • Active member of the Branch / Sub-Region leadership and strategic planning team
  • Promotes the companys visibility, prominence and market position as a premier professional organization
  • Consult with sub-region offices to promote best practices and operational deficiencies

• Budget, Finance, and Legal
  • Jointly accountable with the Area President for branch financial results. including reconciling reports, assisting with annual budget, and monitoring branch expenses
  • Responsibilities include oversight of monthly commission tracking and reconciliation of branch revenue
  • Oversee branch supply expenses
  • Monitor branch revenue collection and expenses to maximize branch success
  • Support Area President and Producers in financial aspects of pre-contract deal review for client pricing adequacy
  • Forecast, manage, and remediate for expenses paid for clients, Co-broker and any other noteworthy expense items
  • Review client consulting services agreements

• HR
  • Actively recruit, hire, mentor and train new Operations team members and support hiring and onboarding process for all other areas within the Branch
  • Responsible for eHire requisitions and onboarding of new employees
  • Support the local summer internship program according to Corporate requirements
  • Coordinate vacation schedules among respective team members
  • Responsible for meeting new hires for introduction to Gallagher and Branch culture and expectations

• Administrative
  • Act as liaison between the IT Department and the Branch. Responsible for communicating servicing requests, technology software and hardware requests and issues
  • Oversight for facility contracts and maintenance issues
  • Oversight to ensure the coordination of office events, staff events and parties
  • Responsible for operational due diligence in the sub-region for M&A activity
  • Accountable to integrate new merger partners into the sub-region pre- and post-close

• Training and Development
  • Develop and implement branch training as needed
  • Ensure cross-training efforts are established and current
  • Manage workflow to ensure priority items are resourced and successful.
  • Oversight for planning and organization of weekly / monthly branch meetings
  • Verify staff completes all corporate required training
  • Leads the internal team to focus and allocate resources as priorities require

About you

Required: Bachelor's degree and 7 years related experience required. Preferred:

• Possess exceptional business acumen (to include understanding general business principles, finance, accounting and marketing strategies)
• Self-motivated and able to work independently
• Ability to lead / manage staff
• Strong time management skills
• Superior presentation skills
• Flexibility to shift priorities as needed to service the needs of the department
• Proficient PC skills
• Minimum of 5-7 years experience in employee benefits, insurance, management or related service industry
• College degree required and Masters or MBA preferred
• Schedule must be flexible to accommodate workload and client support needs
• Position requires strong multi-level relationship building skills, excellent oral and written communication skills and the ability to work towards team and individual goals

Behaviors:

• Excellent written and oral communication skills
• Superior presentation skills
• Strong analytical, organizational and problem solving capabilities
• Must be independent, self?motivated, and goal and people?oriented
• Proactive approach with attention to detail and proven ability to follow through

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On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.