Description

Clerical Support PRN

Galen Medical Group offers several medical specialties throughout the Chattanooga region. We provide quality care and patient-friendly services to adults and children of all ages.

Our mission is to elevate the health of our community through multiple medical specialties providing excellent care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry. Galen is CHATTANOOGA'S Doctor!

This position will have frequent days initially for training and covering two employees that are out on leave. The days will be PRN once those employees are back to work. Hours could be early at 7:30AM and late as 7PM.

The Clerical Support position will welcome visitors by greeting them in person and/or over the telephone in a prompt, professional, and courteous manner. Clerical Support is the initial representation of all Galen Medical Group and the site specifically. This position provides support in the following areas: Check-In, Check-Out, Switchboard Operator, Appointment Scheduler, and/or Receptionist.

DUTIES AND RESPONSIBILITIES:
1. Exhibits a high-level customer service approach by greeting all patients and visitors in a timely and helpful manner.
2. Obtain, update and enter demographic and insurance information for the patient into the practice management system (PMS).
3. Scan patients insurance cards into the PMS. Verify coverage and eligibility.
4. Point of Service collections Collect Co-pays, Co-insurance, Past Due balances and Collection balances per site protocol.
5. Notifies appropriate personnel of patients presence for medical services.
6. Performs daily reconciliation of cash, checks and credit card payments.
7. Responsible for credit card batch processing and daily deposit reconciliation.
8. Notifies manager immediately of discrepancies in payments and collections, including discrepancies with out of balance batch reports.
9. Knowledgeable of participating insurance plans accepted by the office.
10. Provides the patient with updates regarding delays in the Providers schedule.
11. Assures the Waiting room is clean and tidy at all times.
12. If Check-Out duties are included in your job position, the following guidelines must be followed:
A. Schedule future appointments
B. Point of Service collections if done post visit
C. Return to Work and School notes
D. Schedule specialist appointments, and outside testing depending on site.

13. If Switchboard duties are included in your job position, the following guidelines must be followed:
A. Responsible for opening Switchboard when the clinic opens.
B. Transfers and removes lines to and from forwarding function to answering service when deemed appropriate by manager.
C. Receives telephone messages via telephone and/or fax from the answering service and relays messages to the appropriate parties.
D. Answers all incoming telephone calls and alerts the appropriate staff of needs.
E. Courteously and efficiently assists patients with their needs when receiving calls.
F. Accurately records detailed messages and sends task to the appropriate person.
G. Notifies personnel of incoming telephone calls according to the department guidelines.
H. Refers to On Call schedule daily and relay to the answering service before closing the office.
I. Active participation in process improvement efforts.

14. If Appointment Scheduling is included in your job position, the following guidelines must be followed:
A. Check availability for requested appointment. If provider or time is not available, offer alternate options to the patient according to office protocol.
B. Schedule appointments in PMS.
C. Reschedule patient appointments as requested.
D. Manage recall list.
15. May be required to assist other team members based on office demands.
16. Must adhere to HIPAA guidelines at all times in order to maintain the highest level of patient confidentiality.
17. Other duties as assigned by Regional Manager or Site Manager.

KNOWLEDGE/ABILITIES/EXPECTATIONS:

• Promote the mission, vision, and values of Galen Medical Group.
• Maintain confidentiality of all patient, medical, financial, and legal information.
• Report to work on time and as scheduled.
  • Weekends, holidays and overtime must be worked as required by the department.
• Represent the organization in a positive & professional manner.
• Ability to handle difficult situations involving patients, physicians, or others in a professional manner.

The above job description is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities, or requirements.

Qualifications

QUALIFICATIONS:

Required:

• High school graduate or equivalent.
• Must be computer literate.
• Ability to perform mathematical calculations.
• Above-average spelling skills.

Preferred:

• 2-3 years medical receptionist experience.
• Medical experience and terminology helpful but not required.

As part of the Galen Medical Group, the applicant must be a team player and provide excellent customer service while assessing our patients needs efficiently. Perform all duties in compliance with Galen Medical policies, HIPAA, and OSHA standards.

Galen Medical Group is a member of the TN Drug-Free Workplace and it is a requirement that we conduct a pre-employment drug screen, as part of the hiring process.