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Customer support associate
Gainwell Technologies Tallahassee, FL
$48k-63k (estimate)
Full Time 3 Weeks Ago
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Gainwell Technologies is Hiring a Customer support associate Near Tallahassee, FL

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow.

Working at Gainwell carries its rewards. Youll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Work efficiently in a high-volume call center while maintaining a professional, polite manner. Assist callers with escalated coverage / enrollment related questions;

accurately interpret policy Analyze customers inquiries and determine steps for resolution, interpret enrollment information, and application processing accuracy.

Keep resource information up to date and organized. Document calls in a clear and consistent manner in computer system. Conduct appropriate research and follow-up for prompt resolution of disputed enrollment issues and escalations.

Relay information to appropriate departments and personnel using established communication channels and procedures. Must be able to type and talk at the same time and navigate through multiple screens.

Ability to maintain confidentiality and adhere to HIPAA requirements. Level 3)

Your role in our mission

  • Assists with high call volume, email requests, and responds to complex customer questions and / or forwards call to appropriate personnel.
  • Research customer inquiries and responds to appropriate parties in a timely manner.
  • Processes escalation requests and updates account history with inquiry results to include proper documentation.
  • Interfaces with team personnel, management, and customers in reference to escalation updates and system issues that impact enrollment and / or claims processing.
  • Reviews and updates daily trackers to ensure data integrity; prepares and submits report to management as required.
  • Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

What we're looking for

  • A minimum of two successful years of enrollment experience, a positive attitude, and a commitment to delivering outstanding customer service.
  • Excellent verbal, written, and training communication skills.
  • An ability to create conditions for success by patiently clarifying enrollment requirements, conducting thorough research, and ensuring employee awareness of enrollment processes and procedures.
  • Strong analytical skills, proficiency in utilizing FMMIS research methodologies, attention to detail, critical thinking skills, and problem-solving abilities.
  • Intermediate proficiency with Microsoft Outlook, Word, Excel, PowerPoint and FMMIS.

What you should expect in this role

LI-HYBRID

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Put your passion to work at Gainwell. Youll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

Last updated : 2024-05-10

Job Summary

JOB TYPE

Full Time

SALARY

$48k-63k (estimate)

POST DATE

05/22/2024

EXPIRATION DATE

05/24/2024

WEBSITE

gainwelltechnologies.com

HEADQUARTERS

CONWAY, AR

SIZE

7,500 - 15,000

FOUNDED

2020

CEO

PAUL SALEH

REVENUE

$500M - $1B

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About Gainwell Technologies

Gainwell is dedicated to empowering our clients through technology to deliver health and human services programs that enable successful health outcomes for beneficiaries nationwide. For more information, visit gainwelltechnologies.com.

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The job skills required for Customer support associate include Call Center, Problem Solving, Flexibility, Attention to Detail, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer support associate positions, which can be used as a reference in future career path planning. As a Customer support associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support associate. You can explore the career advancement for a Customer support associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Associate job description and responsibilities

Understand customer requirements so as to provide appropriate clarifications and solutions.

01/11/2022: Chattanooga, TN

Route and direct customer requests to appropriate personnel.

01/03/2022: Allentown, PA

Work within various teams to ensure outstanding customer service.

03/12/2022: Atlantic City, NJ

Support agents can find out which tickets need their attention the most by creating customized ticket views.

02/26/2022: Alexandria, LA

Develop professional relationships with ongoing customers through excellent customer service.

02/25/2022: High Point, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Associate jobs

To save time on responding to common questions, Freshdesk lets support reps create canned responses.

03/10/2022: Boca Raton, FL

Listen attentively and actively.

02/25/2022: Charleston, WV

Take ownership and responsibility.

01/18/2022: Utica, NY

Attending training sessions to grow knowledge of products and to develop customer service skills.

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Maintain broad knowledge of customer products and services.

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Step 3: View the best colleges and universities for Customer Support Associate.

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