2 Customer Support Technician A Jobs in Tallahassee, FL
ARK Solutions is Hiring a Customer Support Technician A Near Tallahassee, FL
Location:Tallahassee, FL/Hybrid
Duration: 3 Months
Scope of Services
Responsible for Tier I IT call center customer service support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application and software problems.
Education
High School Diploma or equivalent.
Experience
1 to 2 years of Customer Call Center work experience. 1 year of computer software, account password reset, and network connection troubleshooting work experience a plus.
Primary Job Duties/ Tasks
- Provide support for customers remotely with password or access issues.
- Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork.
- Support customers in ISA Utility with role assignment, account activation, and password reset
- Maintain up to date customer and technician information in ITSM ticketing system
- Manage incoming requests from customers and generate ticket in ITSM ticketing system for resolution or escalation to additional IT teams.
- Work with the team to maintain central hub of communications for the agency.
Job Summary
Full Time
Business Services
$33k-42k (estimate)
03/20/2024
05/19/2024
arksolutionsinc.com
RESTON, VA
50 - 100
2003
ANUJ KHURANA
$5M - $10M
Business Services
Related Companies
The job skills required for Customer Support Technician A include Customer Service, Troubleshooting, Technical Support, Customer Support, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Technician A. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Technician A. Select any job title you are interested in and start to search job requirements.
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