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General Purpose and Essential Duties:
The Lead Tech Support Specialist in Customer Operations provides mentoring and coaching assistance for the Customer Tech Support Specialists. In addition, the Lead Tech Support Specialist also provides operational support to improve the overall performance of the team and ensure Guardian is providing a best-in-class customer experience by successfully resolving the customer’s issue while keeping the best interests of Guardian and the customer in mind.
Required Education, Experience, Skills and Abilities:
Full Time
$65k-83k (estimate)
04/18/2024
06/16/2024