Essential Job Duties and Responsibilities:

1. Sales Management:

• Collaborate with the Branch Manager to develop and implement sales strategies to achieve revenue and profit goals.
• Developing and/or approving quotes.
• Authorizing day-to-day credit decisions
• Manage and motivate the sales team to drive sales growth and meet sales targets.
• Conduct regular sales meetings, performance reviews, and training sessions for sales staff.
• Build and maintain strong relationships with key customers and vendors.

1. Operations Oversight:

• Oversee daily branch operations, including inventory management, order fulfillment, and logistics.
• Ensure compliance with company policies, procedures, and safety standards.
• Monitor inventory levels and work with purchasing department to optimize stock levels and product mix.
• Address customer inquiries, issues, and escalations in a timely and effective manner.
• Processing Warranties on a timely basis.
• Ensure collections meet specified requirements

1. Team Leadership:

• Provide leadership and guidance to branch staff, fostering a positive and productive work environment.
• Coach and develop team members to enhance their skills, performance, and career growth.
• Collaborate with HR for recruitment, onboarding, and training of new employees as needed.

1. Customer Service Excellence:

• Promote a customer-centric culture focused on delivering exceptional service and building long-term customer relationships.
• Resolve customer complaints or issues professionally and ensure customer satisfaction.
• Trouble-shooting service and technical problems.

 Perform any other duties as assigned, contributing to the overall success of the branch.