Essential Duties and Job Responsibilities:

• Manage the business to Key Performance Indicators (KPI’s) as established with senior management
• Become a source for sales and customers maintaining current customers by understanding and exceeding customer’s expectations
• Manage and maintain company property consisting of whole good inventory
• Manage department expenses and credit card purchases
• Proactively seek customer feedback and make adjustments to ensure customer satisfaction
• Responsible for resolving issues that arise during rental transactions
• Manage account receivables to ensure customers are paying on time and notify appropriate parties to ensure payments are received timely
• Meet and coordinate with other departments to best satisfy customer needs
• Follow and enforce all safety rules and regulations
• Maintain company facilities, equipment, vehicles and work areas in a neat, clean and organized fashion
• Attend required meetings and participate in constructive discussion for process and service improvements
• Know, follow, and enforce all company policies in the Employee Handbook
• Maintain a positive, professional and flexible attitude and demeanor to ensure harmony between workers and customers
• Communicate service and repair needs to service departments when rental equipment is returned
• Complete all paperwork accurately and in a timely manner
• Ensure managers are conducting required monthly safety meetings
• Other duties as assigned by senior management within the scope of the position

Job Skills Competencies:

• Excellent time management skills
• Ability to keep track of multiple customer orders and equipment rentals simultaneously
• Good oral and written communications skills
• Treats equipment and tools responsibly
• Ability to identify and prevent potential problems
• Service-oriented mindset
• Communicates well with employees and management at all levels
• Self-starter and motivated to complete the job right, the first time
• Accomplishes tasks efficiently without compromising service quality

Physical Requirements:

• Must be able to lift up to 50 pounds
• This position requires sitting, standing, walking, twisting, squatting, bending, stooping, kneeling, reaching, pushing, and pulling on a daily basis
• Must be able to work indoors or outdoors under a variety of temperatures and weather conditions

• High School Diploma or GED
• 2 years of experience in customer relations
• 2 years working with industrial type equipment a plus
• 1 years of industrial-automotive internship or job-related skills
• Outdoor work environment experience is a plus!
• Software/Hardware required: Microsoft Excel, Word, Outlook
• Valid driver’s license
• Ability to work occasional overtime as needed