FX Physical Therapy is committed to providing exceptional customer service to each and every patient. The Physical Therapy Office/Administrative Coordinator is a direct representation of FX and help to provide the best possible experience from the time they walk into the clinic until they leave.

The Physical Therapy Office/Administrative Coordinator is responsible for working closely with the Physical Therapists and Clinic Assistants by managing the front office operations and catering to the needs of our patients. All employees must model the FX brand by showing passion, creativity, quality and efficiently complete all tasks assigned while achieving goals of the team. The Office/Administrative Coordinator works closely with the patients, Physical Therapists and Clinic Assistants to ensure communication, consistency, teamwork and ultimately exceed our patient’s expectations.

Essential duties and responsibilities include but are not limited to the following:

• Navigate scheduling system effectively in order for patients to have an efficient and positive experience.
• Properly collecting patient copays, deductibles and/or past due amounts in POS system
• General knowledge and ability to verify insurance benefits for all new patients as well as submitting requests for pre-authorizations
• Manage all front office operations including but not limited to, scheduling, phone/fax/email communications, insurance verification and authorization, addressing patient questions and concerns, etc.
• Responsible for the overall flow of the clinic as well as training, scheduling, and reviewing the progress of Clinic Assistants
• Appropriately scheduling patients
• Ensuring that the clinic is kept clean, neat and organized
• Must demonstrate professionalism with patients & employee interactions, appearance as an FX professional as well as your attitude at all times
• Reliable & takes initiative to complete tasks and protocol accurately and thoroughly
• General knowledge of FX Physical Therapy services

Skills and Abilities

• Ability to work varying hours and days to meet business needs
• Ability to effectively communicate with patients and teammates
• Ability to handle multiple tasks simultaneously
• Strong interpersonal skills
• Ability to work in a fast paced environment
• Comply with dress code and represent the Under Armour Brand
• Ability to problem solve
• Ability to take responsibility for actions

Experience & Qualifications

• Preferred knowledge and interest of physical therapy field but not required
• Must have experience and knowledge of verifying insurance benefits

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Outpatient

Medical specialties:

• Physical & Rehabilitation Medicine

Schedule:

• Monday to Friday

Ability to Relocate:

• Columbia, MD 21046: Relocate before starting work (Required)

Work Location: In person