This is an integral position within the company as it serves our patients on PAP therapy by ensuring they have the supplies needed for an optimal experience with therapy.
For this position, you must be able to work a weekly eight hour shift, Monday through Friday. Some weekend work required for inventory audits. This role requires you to live in Georgia and commute to Suwanee, GA.
Responsibilities:

• Ensure that all equipment and supply request are processed to patient specifications
• Fulfill supply requests within 24 to 48 hours of receipt
• Ensure accurate fulfillment and follow up
• Confirm patient insurance eligibility and pre-certification for supplies and equipment
• Ability to professionally interact quickly with patients and customers in-person without an appointment
• Contact patients to confirm supplies needed, shipping address and collect any co-insurance or deductibles
• Effectively communicate with patients and clinic staff regarding patient financial responsibility
• Order PAP supplies for FusionSleep inventory and prepare for supply audits
• Accurate system documentation of tasks pending and completed
• Establish exceptional customer service relationships with patients and staff as demonstrated by voice tone, written correspondence and verbiage

Requirements

• High school diploma or equivalent
• Minimum of six month experience in health care customer service or support role
• Minimum of one year DME insurance billing experience - Sleep/PAP specific experience preferred.
• Exceptional customer service and interpersonal skills
• Detail-oriented with excellent problem solving skills and a desire to acquire new skills
• Possess the ability to collaborate in a team environment or work independently
• Comfortable working with various software applications at one time
• CareCloud, Brightree or other practice management and EHR/EMR system experience

Benefits
Medical, Dental, Vision Benefits
401K Match
15 Days PTO
10 Holidays