Join our team as an Office Support Specialist at our Furniture Mart USA Corporate Office in Sioux Falls, SD! This is an exciting opportunity to showcase your top-notch customer service and administrative skills. Be a part of our customers’ journey by supporting all aspects of the buying experience after the sale. Grow with our dynamic team in a collaborative, family-like environment!

• Full-Time (40 hrs/wk): Monday-Friday, varied shifts between 9:00AM-9:00PM Alternating Weekends
• Provide superior service to our customers through financing assistance, customer service, delivery, and sales support for our retail stores
• Assist our Finance & Accounting department with various tasks including the following: Enter finance and credit card transactions into Storis software
  • Review of previous day’s sales orders and transactions for accuracy
  • Reconciliation of previous day’s transactions (cash, credit card, financing, etc.)
  • Collection and follow-up on any uncollected accounts receivable
• Resolve customer concerns in a polite, professional, and timely manner
• Resolve finance process and funding issues with multiple finance companies
• Review and determine required action to resolve any issues with customer tickets
• Support sales and office staff at all retail locations

WHAT DO WE OFFER?

• $ Competitive Wages $
• Growth Opportunities – With our promote-from-within-first philosophy, our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!
• Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
• Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!

REQUIREMENTS/QUALIFICATIONS: 

• Associate degree or equivalent from two-year college or technical school; OR six months to one-year related experience and/or training; OR equivalent combination of education and experience
• Upon job offer, must be able to pass a background check prior to starting employment
• Strong customer service skills, including friendly, courteous and outgoing demeanor
• Telephone and computer proficiency including technical aptitude with the ability to use Microsoft products
• Demonstrate excellent communication skills (written, verbal, and listening)
• Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
• Possess good judgment, ability to accept responsibility and handle confidential information

Furniture Mart USA is an Equal Opportunity Employer