The Recall Clerk plays a vital role in providing excellent customer service and administrative support in a dental office. They are responsible for creating a positive first impression for patients, managing appointments, and ensuring smooth communication between patients, staff, and dental professionals.

Responsibilities:

• Assist patients with scheduling
• Assist patients with required paperwork for dental services and financial responsibilities
• Prepare charts for new and current patients; update patient information
• Pull charts and confirm next day appointments
• Obtain patient insurance information and verify insurance benefits eligibility
• Schedule and confirm patient appointments
• Answer telephones and route to the appropriate department
• Collect payments, post payments in the Dental system, and print receipts
• File and maintain hardcopy and computerized patient charts/records
• Handle recall and no-show follow-up
• Attend and participate in staff meetings and team huddles
• Maintain strict compliance with State, Federal, and other pertinent laws or regulations, (e.g., OSHA, WC, Dental Board, HIPPA, ADA, FEHA, DOL, HR policies and practices)
• Assist with additional Front Offices duties as needed.
• Handle recall and no-show follow-up
• Attend and participate in staff meetings and team huddles
• Other duties as assigned by the office manager, regional manager, and/or dentists
• Flexibility to work in a fast-paced environment, including evenings or weekends if required.

Requirements:

• High School Diploma or equivalent
• Prior front office experience in the dental industry preferred
• Experience with Open Dental, Dentrix, or similar software
• Strong written and verbal communication skills
• Strong interpersonal and relationship skills
• Ability to maintain outgoing, friendly attitude with patients and coworker
• Ability to work in a fast paced environment and able to multitask
• Ability to work with minimal supervision

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Open Dental: 1 year (Preferred)
• Recall Max: 1 year (Preferred)
• Customer service: 1 year (Required)
• Call center: 1 year (Preferred)
• Dental receptionist: 1 year (Preferred)

Ability to Relocate:

• Culver City, CA 90230: Relocate before starting work (Required)

Work Location: In person