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Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.
Our Core Values:
Our Mission: To create conditions within which people can thrive!
We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based bonus program and opportunities for training and career development. This role is full time and we are currently working onsite.
As a Residential Care Representative, you will be the liaison between our client and its current and potential customers. You will respond to complex inquiries of Customer Service or Billing in nature, which are predominantly routine. Typically supports both account concerns/questions and billing issues. Handles problem resolutions that on rare occasions may require follow-up and/or escalation to a higher level of expertise. Contacts may be live chat or phone. Support is typically focused on existing clients but may be requested to assist/advise new clients with incoming sales opportunities. Requires knowledge of company products, and services our client offers. Will be required to review needs and suggest/promote/sell alternative or additional products or services. Ability to work flexible hours required during peak seasons may be needed.
Responsibilities
Work process, type of calls, and type of sell:
Typical Deliverables:
Qualifications
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No less than 40 per week
Benefits:
Schedule:
Education:
Experience:
Ability to Commute:
Work Location: In person
Full Time
Business Services
$37k-47k (estimate)
01/06/2024
08/25/2024
fpsinc.com
KANSAS CITY, MO
200 - 500
2017
AMIT BASAK
<$5M
Business Services