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7 Support Staff Jobs in Charlotte, NC

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Calvary Church
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fulenwider enterprises
Charlotte, NC | Full Time
$38k-47k (estimate)
2 Months Ago
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Charlotte, NC | Full Time
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Right at Home – Lake Norman/Charlotte
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Charlotte Center for Legal Advocacy
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Support Staff
$38k-47k (estimate)
Full Time | Restaurants & Catering Services 2 Months Ago
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fulenwider enterprises is Hiring a Support Staff Near Charlotte, NC

Job Summary:

The Support Staff interacts with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Duties/Responsibilities:

  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related duties as assigned.

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience:

  • High school diploma or equivalent.
  • Customer service experience required.
  • Some experience with the product or service to which the specialist will be assigned preferred.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

SALARY

$38k-47k (estimate)

POST DATE

04/29/2023

EXPIRATION DATE

07/21/2024

WEBSITE

fulenwider.net

HEADQUARTERS

MORGANTON, NC

SIZE

500 - 1,000

FOUNDED

1965

TYPE

Private

CEO

CHARLES M FULENWIDER

REVENUE

$10M - $50M

INDUSTRY

Restaurants & Catering Services

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The job skills required for Support Staff include Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Staff. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Staff. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Support Staff positions, which can be used as a reference in future career path planning. As a Support Staff, it can be promoted into senior positions as a General Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Staff. You can explore the career advancement for a Support Staff below and select your interested title to get hiring information.

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If you are interested in becoming a Support Staff, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Staff for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Support Staff job description and responsibilities

Support staff members are responsible for a wide range of roles and must be able to multitask.

02/04/2022: Canton, OH

They might also be in charge of forwarding calls or relevant messages or taking minutes at meetings.

01/21/2022: Lorain, OH

Support staff must provide information about the hazards and risks from your job

02/18/2022: Macon, GA

Support staff need to be able to understand the context of the situation, think critically and act fast.

01/23/2022: Saginaw, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Support Staff jobs

Support staff members are responsible for a wide range of roles and must be able to multitask.

03/30/2022: Kansas City, MO

Support staff members perform a variety of duties, and must be prepared to handle many tasks at once.

04/03/2022: Waco, TX

Support staff members need to be quick learners and versatile.

01/19/2022: Altus, OK

Create a succession planning program.

02/06/2022: Green Bay, WI

Step 3: View the best colleges and universities for Support Staff.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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