Overview

FUJIFILM Healthcare Americas Corporation is a leading innovator in diagnostic and enterprise imaging solutions designed to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Fujifilm’s medical imaging portfolio includes solutions for digital radiography, mammography, computed tomography, magnetic resonance imaging, ultrasound, endoscopy, and endosurgery. The Synapse® Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record. REiLI®, Fujifilm’s artificial intelligence initiative, combines Fujifilm’s rich image -processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence. The In-Vitro Diagnostic portfolio provides the golden standard of molecular based immunoassay technology for liver surveillance, cutting edge clinical diagnostic chemicals for leading laboratories across the country and diagnostic chemicals for OEM white labeling products. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

Job Purpose- The purpose of this role is to provide customer support of Fujifilm ES equipment in the Endoscopy department and/or specified departments by managing all relevant equipment and, providing basic trouble shooting and training for proper care and handling of our equipment. This role provides on-site, hands-on client support for Fujifilm Endoscopy’s entire product catalog for assigned customers. This position reports directly to the Zone Sales Director or Regional Manager and is the primary sales support resource for the Company and its sales team at a specific IDN. The OES works with all members of the customer’s staff, including physicians, reprocessing department, technicians, and nurses to provide daily maintenance and management of customers’ Fujifilm equipment. Provides service to additional customers within the zone on an as needed basis.

FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law

External US

Duties and Responsibilities:

• Serve as the primary resource by providing continuous training and education of Fujifilm’s equipment and/or services for the entire hospital system (IDN)
• Deliver post sale, face-to-face client support.
• Provide daily maintenance and management of the client’s Fujifilm equipment.
• Identify process improvement opportunities and design workflows to improve efficiency and reduce overall repairs.
• Perform all associated tasks based upon the agreement with the account system which generally includes:
  • Set up and support Fujifilm video tower / system.
  • Inspect, troubleshoot, and maintain all Fujifilm equipment.
  • Monitor, report, and support repair transactions.
  • Provide Case observation, staff training, and overall Fujifilm support required.
• Provide weekly and/or monthly reports to management as directed.
• Provide and maintain customer data for integration into a future database application.
• Attend local, regional, and national trade shows as requested.
• Adhere to all safety policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards..

Qualifications:

Experience

• Minimum of 3 to 5 years of field sales experience or clinical experience desired.
• Knowledge of and experience in GI/pulmonary flexible endoscopy. Experience in advanced therapeutic procedures highly preferred.

Educational Requirements

• Bachelor’s degree in business, marketing or related quantitative disciplines preferred.

Special Skills or Other Job Requirements

• Operate a computer effectively and efficiently, including being proficient in Microsoft Office (i.e. Word, Excel, and PowerPoint).
• Proficient in the use of MS Outlook and other email applications.
• Strong communication skills to relay technical information and to professionally communicate with internal and external customers and team members at all levels.
• Strong time management skills.
• Ability to multi-task and work on several projects simultaneously.
• Strong written communication skills to write reports and relay information accurately and in a timely manner.
• Ability to prioritize customer requirements.
• Ability to present information in front of small groups of people.
• Ability to understand basic mathematical requirements for discount calculation.

Physical Requirements:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to use your hands and fingers to feel and manipulate items, including keyboards.
• The ability to stand, talk, and hear.
• The ability to lift and carry up to 25-50 lbs.
• Close Vision: The ability to see clearly at twenty inches or less.

Travel:

• Up to 10%