Overview

The Field Service Technician – Level 2 will report to the Regional Service Manager and will be responsible for the service and maintenance of the Wide Format product line that the GSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as the mechanics. This position will require travel throughout the Northeast Region.

The preferred location for this position is Northern New Jersey. 

The Graphic Systems Division of FUJIFILM North America Corporation is the largest graphic distributor in the US. We deliver world class, state of the art solutions for Ink Jet Printing, Digital Printing, Wide Format, Offset Plates, Packaging, and a full range of traditional Offset supplies. In addition, we are the industry leader in Color Standardization and G7 implementation. 

Internal Job Description

Responsibilities

• Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
• Analyze and evaluate equipment performance
• Install and remove equipment and systems as required
• Install required modifications and engineering changes to ensure that the equipment is within specifications and to maximize customer productivity
• Perform pre-installation assessment and site inspection on equipment in accordance with equipment requirements
• Provide customer phone support as needed
• Provide technical support to other technicians as needed
• Provide sales assistance in demos and/or customer visits
• Working with the scheduler team, manage and perform preventative maintenance on trained equipment
• Work closely with and develop strong business relationships with the customer and client personnel
• Complete all required reporting procedures related to the maintenance and repair of the equipment
• Completes all required administrative tasks in an accurate and timely manner.
• Accounts for all time and activity by recording information through the proper tracking system.
• Monitor and manage the return of all parts
• Attend training classes and develop necessary knowledge and skills to service GSD supported equipment and to advance to a level 3 position
• Weekend work and overtime required as needed for installations, service calls and training
• Communicate technical and escalated issues to the Regional Service Manager and Technical Service Manager
• Perform related duties as assigned by manager
• Provide support to Wide Format and CTP product lines 

Required Skills/Education

• 2-5 years of field service experience with wide format equipment
• High School diploma or GED equivalent
• Working knowledge of electronics or 2 years field territory assigned experience
• Computer skills with emphasis on operating systems and hardware.
• Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
• Ability to work with cross functional teams
• Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
• Requires a valid state driver's license (Real ID compliant), and passport
• Must be able to do extensive traveling

Desired Skills/Education

• Bachelor's Degree or equivalent experience and training
• Relevant experience with specific product line the position is targeting.
• Outstanding communication, interpersonal and leadership skills.
• Excellent organizational and time management skills.
• Understand and embrace importance of communication and its role relative to the customer.

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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