To ensure success as a Dispatch Representative, you will:

• Respond and troubleshoot pick-up and delivery challenges when they occur in transit, communicate with various warehouse contacts to ensure timely freight movement, and contact consignees and customers in response to potential transit delays.
• Perform various reporting duties in support of customer and Customer Service communication, work cooperatively with Customer Service and Dispatch teams to provide solutions for customers’ needs and resolve issues and enter and approve Driver payroll.
• Be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST.
Print Master Bill packets, check in freight, and scan/classify BOL’s for the Cross Dock. Additional operations tasks include, but are not limited to, data entry, analysis, updating web portals, calculating fuel tax, and administering advances to drivers for lumpers.

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this Job Description is intended to give rise to an employer-employee relationship, including, but not limited to an assumed offer of employment.

FST Logistics is an equal opportunity employer

The Dispatch Representative will monitor and track fleet and contract carrier truck movements (TL, LTL, Common) to ensure accuracy and delivery of customer freight. The role will communicate with Drivers to ensure on-time service is provided for all shipments, respond to activities of drivers via internet satellite, text, and phone, and initiate “check calls” with Drivers on all pick-ups and deliveries. The Dispatch Representative will maintain timely updates in freight movement system by entering pick-up data, load information, and load closing. This role will provide detailed shift transition, take breakdown calls, communicate with Fleet Maintenance, or repair providers, and direct Drivers on options.

At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and see solutions for our business every day. Our employee-owners are driven to help our company grow. We’re personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an Employee Stock Ownership Plan (ESOP) model in 2014 to give our employees control of FST’s success.

Qualifications?and Skillsets:?

• Live FST Traits of Reliable, Invested, Responsive, Adaptable, Passionate, and Innovative?
• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers?
• 1 year experience in transportation
• Strong computer skills, especially Excel
• Ability to solve practical problems and manage multiple tasks in a fast-paced environment
• Ability to use various software programs, including the ability to enter data at intermediate or high pace level
• Proven experience making independent decisions and preform job functions without supervision
• Excellent phone skills with strong verbal and written communication skills
• Possess a “can do” attitude with a “will do” work ethic
• Ability to listen effectively and interact effectively with all levels of an organization
• Positively respond to change and adapt to new customers and business priorities
• Resourceful, proactive, and accountable