Account Manager

Department: Sales

Employment Type: Full Time

Location: Pittsburgh

Description

Responsibilities

• Works with internal Sales Support teams to prepare and deliver technical presentations
• explaining products or services to customers and prospective customers.
• Manages & maintains an accurate Sales forecast funnel of Opportunities within CRM.
• Provides regular reports demonstrating account & opportunity development
• Confers with customers, EPCS, and engineers to assess equipment needs and to determine system & ongoing support requirements.
• Proposes Alternative Solutions in cases where the application may not specifically fit current available line of compressor product
• Develops Strategic Sales Plans for specific projects.
• Directs sales support resources in the quoting & bid process of projects tied to the strategic sales plan
• Negotiates order and contracts by working with internal support teams such as Finance, Legal and Contracts Administration to secure new orders. Identifies technical & commercial Risks and contingency to address such Risks by working with Sale Support Product Management teams.
• Identifies proactive alternative Solutions to customers where Product Limitations may prevent addressing the defined criteria. Plans and modifies products to meet customer needs.
• Maintains customer involvement and coordination with Aftermarket Support team to help clients address & resolve problems with Installation & Commissioning of equipment.
• Continues to manage customer relationship to enhance future Aftermarket support & sales.
• Manages the full relationship with Customer and EPCs, including serving as the key support role representing the company and the Customer/EPC with the various mechanical engineering/functional areas within the company
• Maintaining and expanding comprehensive technical knowledge of FS-Elliott’s products as well as a broad understanding of the competitor’s products (this includes: providing input regarding possible product improvement/development and process improvement, attending company training sessions on new/developing products and technologies and collecting and communicating product market intelligence)

Skills, Knowledge and Experience

•  Firm commitment to excellence and high standards
• Excellent verbal and written communications skills including ability to listen attentively and to communicate information clearly and effectively
• Interpersonal savvy; able to collaborate and work closely with other departments and leadership
• Excellent problem solving, process analysis, and improving business practice skills
• Outstanding time-management skills with proven ability to manage multiple projects at a time while meeting deadlines
• Good judgement skills with the ability to make timely and sound decisions
• Detail oriented and highly organized with the ability to prioritize duties and
• responsibilities
• Self-motivated, resourceful and adaptable; able to work independently within team focused environment
• Proficient with Microsoft Office 365 (Word, Excel, Power Point, etc.), ERP system, CRM (Salesforce)