The primary function of an Assistant General Manager to work in tandem with the General Manager to advance initiatives to increase sales and regulate costs of the restaurant in order to run a successful business. It is of the utmost importance to balance these responsibilities while also providing a lucrative and safe environment for your staff. This is an opportunity for growth for the right individual and could develop into an eventual GM position. should the AGM chose to pursue that path. The AGM should make decisions that are in the best interests of the company and there should always be coverage between the GM and the AGM during peak volume.
General Purpose of this position

• Ensure the restaurant always reflects the Frothy Monkey Brand. Plan and direct all restaurant operations. Maintain high standards of food, service, health, and safety in a fast-paced, high volume environment.
• Ensure efficient and profitable business performance and optimize the utilization of staff and resources. Manage and train staff in a positive way while ensuring hospitality is a key point of service.

Main Job Tasks and Responsibilities
(Hospitality, Staffing, Organizational & Administrative, Operations)
Hospitality

• advise customers on food and beverage choices
• interact with customers to ensure all inquiries and complaints are handled promptly
• identify regulars and maintain relationships
• display hospitable behaviors and coach staff on how to do the same
• identify and interact in community events and groups that present opportunities for the restaurant
• anticipate situations that could adversely affect a customer and remedy
• seek out feedback from customers and apply feedback as necessary
• display sincerity when communicating with customers

Staffing

• assess staffing requirements and recruit staff when needed
• train and coach staff
• set operating goals and objectives
• manage staff performance in accordance with established standards and procedures
• monitor/adjust staff schedules (anticipate special events, parties, holidays)
• ensure staff know and adhere to established core values
• treat employees well, show appreciation and gratitude when possible
• display objectivity when dealing with staff issues

Organizational & Administrative

• plan and monitor restaurant sales and revenue
• set and monitor budgets
• analyze budget variances and take corrective actions
• establish and implement financial controls
• prepare and analyze management reports
• analyze food and beverage costs
• total restaurant receipts and reconcile with sales
• ensure cash management procedures are completed accurately
• check and order supplies of non-food items
• maintain business records
• maintain employee records
• keep records of health and safety practices

Operations

• prepare and implement standard operating procedures
• coordinate restaurant operations during each shift
• monitor adherence to health, safety and hygiene standards in kitchen and restaurant
• ensure compliance with restaurant security procedures
• ensure alcohol regulations are adhered to
• oversee preparation of food and beverage items
• ensure adherence to set recipes
• ensure quality of food and beverage presentation
• observe size of food portions and preparation quantities to minimize waste
• schedule food and beverage deliveries
• check quality of deliveries and documentation
• ensure correct storage of supplies
• arrange for maintenance and repairs of equipment and services
• identify and estimate food and beverage supply requirements and place orders with suppliers
• determine and execute operating improvements
• supervise marketing and promotional activities

Knowledge and Experience

• previous experience in food and beverage management
• in-depth working knowledge of alcoholic and non-alcoholic beverages
• in-depth working knowledge of food preparation and presentation
• experience in staff management and development
• knowledge of basic accounting principles and practices
• experience in analyzing financial data
• knowledge of planning and forecasting
• track record of managing inventory and cost control
• knowledge of administrative procedures
• able to use relevant computer applications (Microsoft Office)

{Key Competencies}
decision-making | judgment | problem analysis and problem-solving | planning and organizing | resource management | communication | hospitality-focused | quality-oriented | teamwork | adaptability | flexibility | high energy level | stress tolerance | work ethic | empathy | self awareness | intelligence | the desire to learn
Frothy Monkey offers an inclusive and creative workplace.
Our team members have the opportunity to collaborate with others, grow professionally, and contribute to a growing company. We extend hospitality to our guests and to each other. We offer generous benefits for full time employees and competitive pay for all positions.
Visit frothymonkey.com/jobs for a complete list of open positions.
Visit frothymonkey.com/careers for more about Frothy Monkey's perks benefits
Visit frothymonkey.com/awards for more about our Awards Other Proud Moments
Within 90 days of hire, all full-time employees are eligible for competitive health, dental, vision and HSA benefits.
About Frothy Monkey
Coffee Food Wine. We have Breakfast through Dinner restaurant locations in several neighborhoods in the Nashville (12South Downtown Nashville The Nations East), Franklin (Downtown Franklin), and Chattanooga, TN (Southside) areas. With locations in Birmingham, AL and Knoxville, TN on the way!
We use quality ingredients to prepare original food and drink, served in a cozy and approachable atmosphere. We focus on an exceptional breakfast through dinner experience for our guests- 7 days a week, 363 days a year. Frothy Monkey has been voted 'Best Coffeehouse' and 'Best Service' in the Nashville Scene Best of Nashville Awards. Find more information about Awards Other Proud Moments here or by visiting frothymonkey.com/awards
Our core values are the fundamental beliefs of our organization. They are Quality, Relationships, Warmth, Grit, Growth Development, and Execution. These guiding principles dictate our behavior, support our vision, and shape our culture.