Overview

We are seeking a Consumer Loan Specialist to join our team. If you have experience processing loan applications and cross selling products and services, this job may be for you! 

About Frontwave Credit Union:

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, and San Bernardino counties. Founded in 1952, we have grown to 14 branches with 120,000 members and manage over a billion in assets. At Frontwave Credit Union, we are focused on creating consumer solutions to provide our members and the communities we serve with products and services that enhance the quality of life for our members through exceptional service and the progressive application of technology.

The Consumer Loan Specialist will provide prompt, professional and accurate information, by accepting and processing routine loan requests/applications over the phone. The position requires the cross-selling of Credit Union products and services to meet members’ needs and increase member satisfaction as well as to maintain quality service standards set by the organization.

Responsibilities

Essential Duties and Responsibilities: 

Includes the following non-inclusive list. Other duties may be assigned. All duties are to be performed in compliance with applicable laws, regulations, and Credit Union policies and procedures.

• Promptly answer all incoming calls through phone queue in a polite and professional manner; determine nature of caller’s business, determine eligibility for memberships, process members’ requests working with appropriate personnel in order to satisfactorily service the call and/or complete the loan process within established service level.
• Asists branch and MSC staff over the phone with loan inquiries, loan policy and procedure clarifications.
• Quote consumer loan rates and programs; pre-qualify member, process consumer lending applications and provide any necessary follow-up as required.
• Conduct member interviews via the telephone to determine their financial needs and assist in selecting appropriate loan programs, account types and services best suited to their needs. Satisfy loan conditions in order to determine suitability for loan funding. 
• Ongoing development of industry knowledge and workflow processes; be proficient in troubleshooting and solving problems at each step of the application process. 
• Provide borrowers with status on applications.
• May participate in the training of other staff members in product knowledge and basic methods of originations and cross-selling.

Qualifications

Education and/or Experience:

High school diploma or general education degree (GED);

Minimum of one year of financial industry experience year of financial industry experience with some basic lending experience.

Knowledge, Skills and Abilities:Demonstrate strong organization skillsProficient level of computer skills, including Microsoft applicationsAbility to multi-task while providing thorough follow up within established time framesAbility to work with a sense of urgencyAbility to work in a team environmentPossess effective communication skills both verbal and writtenPossess superior customer service skills, with high level of integrityWorking knowledge of loan origination and account interviewing techniques 

Service Excellence Standards

When joining Frontwave Credit Union, you can expect to be a part of a workforce committed to the following Service Excellence standards: • We see it. We own it. We get it done. • We ignite positive experiences. • We do things right every time. • We are collaborators - united, cohesive and engaged • We innovate and evolve. • We create memorable experiences for life. • We starts with me.