Overview

The Director of Space Force and Air Force Operations will be responsible for supporting the growth and business execution within the Space Force and Air Force market while delivering on customer requirements and achieving company related business and financial goals. The Director is accountable for developing strategic relationships with Key customer personnel, including decision makers, influencers and end users that have a direct impact on program success. This individual will provide oversight for the projects and program teams within his/her portfolio of business. As part of the program oversight, the Director will have a focus on tactical and strategic deliverables and should have experience managing operational delivery in an integrated environment that seamlessly integrates the project and program teams with other business units and functional organizations. This position will be located in Colorado Springs, CO or Dayton, OH. 

Competencies:

Ensuring Accountability:

Holding yourself and others to high standards of accountability,and creating an infrastructure and transparent corporate culture that supports and measures personal and organizational responsibility and accountability.

Establishes systems and processes for ensuring accountability:

• Broadly communicates relevant standards, codes and legislation and consequences for non-compliance.
• Establishes monitoring systems that respect the full accountability of teams and are limited to the most critical risks.
• Establishes organizational systems for: defining authorities / responsibilities; tracking, monitoring and measuring success; assessing and managing risk; etc.
• Establishes performance metrics to help understand how individuals, teams, and the whole organization are doing relative to the objectives.
• Holds other leaders accountable for giving individuals/teams the freedom in deciding how to get work done.
• Addresses systemic barriers that undermine personal and team accountability.

Achievement Orientation:

Focusing efforts on achieving high quality results consistent that meet or exceed standard expectations.

Improves organizational performance:

• Sets highly challenging and attainable goals for own organizational area.
• Assesses group performance against goals to identify areas for improvement.
• Improves inefficient/ineffective work processes.
• Uses positive motivational approaches, tailored to diverse individuals and groups, to help staff improve performance, maximize results, and minimize risk.

Fostering Communication:

Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Adapts communication:

• Tailors communication (e.g., content, style and medium) to diverse audiences.
• Reads cues from diverse listeners to assess when and how to change planned communication approach to effectively deliver message.
• Communicates with all organizational levels.
• Understands others' complex or underlying needs, motivations, emotions or concerns, communicating effectively despite the sensitivity of the situation.

Team Leadership:

Assuming a leadership role in helping others achieve excellent results.

Builds strong teams:

• Addresses gaps in team expertise.
• Resolves conflict among team members through fair procedures, respecting each person's feelings.
• Delegates authority to match responsibility, holding staff accountable for agreed upon commitments.
• Supports staff in taking independent action, providing coaching along the way.
• Delegates responsibility rather than taking charge or micro-managing when staff have the capability.

Collaborating with Others:

Working together with others in a cooperative and supportive manner to achieve shared goals.

Fosters collaboration:

• Gives credit and acknowledgement for contributions and efforts of others.
• Provides constructive feedback to others.
• Helps build consensus among members of groups.
• Provides opportunities for all group members to contribute to group discussions.

Client Focus:

Providing service excellence to internal and/or external clients.

Provides added value:

• Looks for ways to add value beyond clients' immediate requests.
• Addresses the unidentified, underlying and long-term client needs.
• Enhances client service delivery systems and processes.
• Anticipates clients' upcoming needs and concerns.

Revenue and Profitability Management:

Managing the revenue stream, using internal (organizational) and external (industry, market) sources of information to achieve the organization's chosen value proposition and maximize profitability.

Applies the competency in the full range of typical situations, requiring guidance in only the most complex or new situations:

• Identifies business issues and opportunities by analyzing financial and non-financial data at the transaction level in the organization.
• Achieves revenue management goals within own department or functional area.
• Performs profitability analyses, and makes recommendations to support short- and long-term decisions (e.g. break-even, relevant cost, contribution margin, linear programming, etc.).

Customer Relationship Management:

Analyzing, coordinating and supporting integrated sales, marketing and customer support functions, internal audit, internal controls, risk management, regulatory compliance and reporting.

Applies the competency in the full range of typical situations, requiring guidance in only the most complex or new situations:

• Addresses the unidentified, underlying and long-term customer needs and concerns.
• Recommends improvements to customer service delivery systems and processes.
• Gathers intelligence related to the wants and needs of current and targeted customers.
• Provides support and counsel to business functions who are incorporating customer experience strategies into CRM business processes.
• Educates internal staff on customer experience concepts, value proposition, and processes.

Responsibilities

• Lead and execute operational changes to achieve customer and business goals while improving profitability
• Participate in the development of a strategy to achieve short- and long-term business objectives
• Monitor operational performance against budget
• Manage business requirements including performance metrics related to the customer’s mission.
• Manage and oversee the implementation of policies and procedures to ensure efficiency and effectiveness
• Ensure that program teams have appropriate leadership and administrative structures in place to ensure the success of the operations

Education/Qualifications

• Bachelors Degree required, MBA preferred, may substitute experience for requirements
• 8-10 Years of progressive experience leading large, complex programs in a federal government environment with revenue of $30-$50M
• 5-8 Years of experience leading complex multi-functional teams with 50 or more employees
• Directs the execution of a broad functional area, providing leadership for next level management to deliver customer mission requirements
• Proven ability to manage and control the planning, staffing, budgeting and prioritization of investments to deliver company and customer results
• Work on complex issues where analysis of situations or data requires an in-depth knowledge of the customer mission and company technology
• Participates in corporate development of methods, techniques and evaluation criteria for projects, programs and people. Ensures budgets and schedules meet corporate requirements.
• Regularly interfaces with company executive team along with customer decision makers and influencers
• DAWIA Level II or higher PMP preferred
• TS/SCI Clearance preferred

For this role, the compensation range for candidates in Colorado is ($150K- $220K targeted bonus) . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. FTI has a location based compensation structure; there may be a different range for candidates in other locations.

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