JOB TITLE Case Manager II 

SUMMARY:

Selected candidates will provide professional case management services using evidence based assessment and treatment planning as a guide to assist clients in addressing social determinants of health, closing HEDIS gaps, and provide care coordination with internal and external medical providers.

EDUCATION AND EXPERIENCE:

Education:

Tennessee Requirements: Bachelor’s degree required; degree in behavioral health related area preferred. If the bachelor’s degree is not in a behavioral health related area, 15 of the college level semester hours of coursework must be in behavioral health OR a minimum of one year’s experience in a behavioral health setting.

Virginia Requirements: Bachelor’s degree in behavioral health related area preferred.

Licensure: Must possess or obtain highest level of licensure appropriate to degree. Valid driver’s license.

Certification: Must possess or obtain highest level of certification appropriate to degree.

Experience: Experience in mental health, substance abuse or intellectual disabilities preferred.

Knowledge/Skills:

Verbal/written communication skills. Ability to maintain composure in difficult situations.

Ability to safely operate motor vehicle.

EQUIPMENT: Computer, fax, copier, motor vehicle and any other equipment required to perform the functions of the position.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Engage individuals through assessment and treatment planning using a trauma informed approach as to obtain critical and through information provide written documentation of information obtained and exercise good judgment in evaluating situation, making decisions and implementing effective strategies.

2. Provide assessment, service planning, crisis assistance, and linkage, referral and advocacy to/for referred individuals.

3. Provide written documentation to complete all necessary chart work in accordance with policy on admissions treatment and discharges in a timely manner.

4. Maintain client confidentiality according to Center policies.

5. Remain current in knowledge of community resources and how to access those resources.

6. Keep supervisors apprised of all critical or emergency situations.

7. Responds to emergency/crisis or walk-in situations calmly, rationally and in accordance with center policy and procedures.

8. Participate in inservice training and orientation and provide consultation and education services to the community as requested by supervisor/administration.

9. Be involved in the admission, hospital stay and discharge of individuals on caseload who are admitted to an impatient psychiatric facility.

10. Be available to consumers 24 hours a day for crisis assistance. After hours, the agency’s after hours system may be utilized; however, the on-call staff as appropriate may contact the Case Manager.

11. Must be able to safely operate a motor vehicle to ensure the delivery of community based services

12. Attend and participate in regularly scheduled staff meetings and inservices and individual program planning staffings as needed.

13. All other duties as assigned.

PERFORMANCE RESPONSIBILITIES:

Although each position has its own unique duties and responsibilities, the following listing applies to every employee. All employees of the organization are expected to:

1. Support the organization’s mission, vision, and values of excellence and competence, collaboration, innovation, commitment to our community, and accountability and ownership.

2. Exercise necessary cost control measures.

3. Maintain positive internal and external customer service relationships.

4. Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

5. Plan and organize work effectively and ensure its completion.

6. Demonstrate reliability by arriving to work on time and utilizing effective time management.

7. Meet all productivity requirements.

8. Demonstrate team behavior and must be willing to promote a team-oriented environment.

9. Represent the organization professionally at all times.

10. Demonstrate initiative and strive to continually improve processes and relationships.

11. Follow all Frontier Health rules, policies and procedures as well as any applicable laws and standards.