SUMMARY

Responsible for overseeing the sales and operational performance of our company’s presence on various Ecommerce websites (iHerb, Vitacost, Thrive) as well as Marketplace accounts (Walmart.com, Target.com, etc.). This is an exciting role for Frontier Co-op, which speaks to the importance of our growing Marketplace business. We seek high velocity growth of each brand across the digital shelf, and the individual in this position will take a leadership role in delivering that strategic growth. Experience in account management, an entrepreneurial mindset and online/marketplace experience are keys to success, as this will be “your” business to run. Outstanding collaboration skills, a passion for merchandise and hunger for driving growth are critical.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop, execute and drive Marketplace strategy to maximize sales and profitability for our marketplace accounts.
• Responsible for vendor negotiations as well as advertising, trade spend and sales promotion budgets while fully utilizing platform-specific marketing tools and advertising options to increase product visibility and drive traffic.
• Identify potential new business opportunities by performing ROI analysis, sales projections, integration and/or technical specifications, etc. Key stakeholder in launching new accounts.
• Cultivate and maintain strong relationships with Marketplace account managers, including day to day account management. Negotiate favorable terms, resolve disputes and advocate for the company’s interests with marketplace partners.
• Listing Management: Create and manage product listings on different marketplaces, ensuring accuracy, completeness and optimization for search and conversion. Optimize product titles, descriptions, images and other content to enhance visibility and drive sales.
• Curate and manage assortments, place new and void fills as appropriate and support via trade and marketing spend.
• Collaborate with internal stakeholders to forecast and monitor inventory levels and fulfillment rates for both direct and consigned inventory accounts.
• Stay updated with industry trends and best practices in ecommerce marketplace management.
• Track key performance metrics such as sales, conversion rates, traffic and customer feedback on each marketplace.
• Analyze data to identify trends, opportunities and areas for improvement.
• Generate regular reports and actionable insights to drive decision-making and strategy refinement.
• Ensure compliance with marketplace policies, terms of service, seller guidelines and stay informed about changes in those policies and regulations, and adapt strategies accordingly.
• Mitigate risks related to account suspension, policy violations, or other compliance issues.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven experience in ecommerce marketplace management, preferably in a retail or consumer goods industry.
• Proficiency in using ecommerce platforms such as Walmart Seller Center, Amazon Seller Central, eBay Seller Hub, etc.
• Prefer experience in both seller and brand 3P fulfillment methods.
• Prefer experience in managing a major marketplace account (Walmart 3P, Target 3P, etc).
• Strong project management, planning and organization skills coupled with meticulous attention to detail.
• Outstanding verbal and written communication skills with the ability to lead and collaborate with diverse groups and individuals at varying levels of authority.

EDUCATION and/or EXPERIENCE

Bachelor’s degree (BA) in business, marketing, merchandising, or similar degree from four-year college. Minimum 3 years of Seller Center (Walmart, Target, etc) is strongly preferred.

LANGUAGE SKILLS

Ability to read, analyze, and interpret such items as professional, scientific, and technical journals, legal documents and business reports. Ability to respond effectively to sensitive inquiries or complaints from both inside and outside the company. Ability to write articles or memos on areas of responsibility.

QUANTITATIVE SKILLS

Demonstrate a high degree of analytical capability. Ability to marketplace reported analytics. Ability to comprehend financial principles. Ability to use a computer to create highly customized spreadsheets and charts, run reports, and interpret data.

OTHER SKILLS AND ABILITIES

• Excellent communications, interpersonal and collaborative skills.
• Ability to prioritize multiple projects simultaneously.
• Proficiency with Microsoft Office.
• Ability to quickly master various platforms, including applicable Marketplace portals.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and/or fingers to type, handle, or feel; and view a computer monitor or video display. The employee is occasionally required to talk or hear.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.