JOB SUMMARY

Under the direction of the Director of Sales and Marketing, is responsible for varied duties as outlined below which assist each of the other members of the Sales and Marketing Department.

ESSENTIAL FUNCTIONS

Includes the following. Other duties may be assigned as necessary.

• Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.
• Calls contacts and updates Sales and Marketing data base.
• Assists in screening calls and scheduling tours of the community.
• Assembles and mails brochures and other related marketing materials.
• Prepares, and mails follow up thank you notes as assigned.
• Assist with Dynamics data entry and clean up.
• Assists with follow up calls and home visits.
• Ensures all sales/marketing material are stocked, ordered and placed in appropriate areas.
• Assists in marketing events.
• Maintains an up to date wait list.
• Participates in all meetings as requested (i.e. top ten, refurbishment, etc)
• May assist with updating marketing and sales reports.
• May assist with prospect communications and wait list contacts, sending weekly communications as requested.
• Walk through the community with an eye for cleanliness and recognizes and reports all needs for repair and housekeeping.
• May assist in preparing resident handbooks.
• Assist in updating, preparing resident agreement and contracts.
• Coordinate move-in process including interface and various departments.
• May assist with internal resident moves.
• Other duties as assigned by the Director of Marketing.
• Follows department safety standards, practice body mechanic techniques and participate in campus-wide safety programs.
• Performs all duties in a safe and efficient manner. Wears PPE/safety equipment as required for the job. Reports any safety hazards and/or accidents to supervisor.

JOB REQUIREMENTS and QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Bachelor’s degree (B.A.) from 4-year College or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit and talk or hear.
• Frequently required to walk and use hands to finger, handle or feel.
• Occasionally required to stand; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell.
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to moving mechanical parts.
• Noise level is usually moderate.