Enhancing Communities by Creating Opportunities for Adults with Developmental Disabilities Through an Innovative and Person Centered Approach

Position: Residential Program Manager

Reports to:  Residential Director

Hours: Business hours Monday – Friday with additional evening, weekend and holiday on-call expectations based off agency on-call rotation schedule.

Classification: Full Time/ Exempt

Pay: $40,000 - $50,000

Benefits:Health, vision, and dental insurance, life and accident insurance, PTO, six paid sick days, eight paid holidays, 401(k) match, paid training, and an Employee Assistance Program.

General Description

The Residential Manager manages the day-to-day operations of part of FRIENDS’ Residential Program including residential provider management, support adults enrolled, program coordination, and other administrative duties as defined below. The Residential Manager reports to the Residential Director and works cooperatively with other key administrative staff.

Position Duties and Responsibilities

• Oversee the coordination and management of day-to-day residential program needs for an assigned caseload individuals and supervision of Host Home and Family Caregiver services.
• Recruit, train and monitor Host Home Providers and insure contract compliance.
• Hire, train and monitor Family Caregivers to ensure they are following all agency guidelines.
• Programmatic coordination and monitoring in accordance with individual’s service plan.
• Oversees all aspects of ensuring person centered supports for all adults enrolled in that program and that they experience a high quality of life based on their abilities and wants.
• Create detailed individualized plans, tracking, and monitoring of the person’s progress.
• Ensure agency and state licensing standards are adhered to in all Residential settings.
• Work regularly scheduled on-call shifts as part of agency staff rotation.

• Additional duties as assigned by the Residential Director and/or Executive Director of Operations.
• Meets weekly or as necessary with Residential Director and Executive Director of Operations.
• Communicates with families, care providers, Case Managers, therapists and other professionals on participant matters.

Supervision

• Oversee training and regular monitoring of all providers, including both onboarding and ongoing training and development.
• Meet with residential providers on a monthly basis to provide support, training, and oversight in addition to home monitoring and quality assurance.
• Support residential staff in implementing strategies for engaging participants and achieving highest level of independence as related to IP goals.

Administrative Duties

• Maintain individuals and provider file tracking to ensure all documentation, plans, financials, and appointments are upheld in a timely manner.
• Review individuals’ information and ensure current information in files and Therap is accurate.

Other Duties/Responsibilities

• Know, understand and implement agency policies and procedures, including but not limited to, protocols, safety guidelines, emergency procedures, communication processes, work schedules, vacation schedules, and professional standards.
• Promote the Mission/Vision of FRIENDS, and contribute to on-going development of FRIENDS of Broomfield, Inc. and activities through suggestions to improve existing operational procedures.
• Act as an advocate for the individuals with intellectual and developmental disabilities within the community, fostering and supporting a two-way relationship of respect and dignity between members and other community members.
• Provide direct-care services, as needed.

Job Qualifications

• Ability to perform basic computer operations – Microsoft Office Suite, Publisher, Excel worksheets, Internet, email, and Therap.
• Pass a criminal background check.
• Possess a valid Colorado driver’s license and ability to meet reporting agency’s driving requirements.
• Good written and spoken communication skills.
• Ability to maintain detailed documentation, records, and reports.
• Willingness and ability to work as a team player.

• Ability to work in a flexible and constantly changing work environment, and to deal effectively with shifting roles, responsibilities, and expectations.
• Ability and willingness to safely lift 50-75 lbs.
• Willingness and ability to respond to emergency situations as they arise.

Education or Formal Training/Experience

• Bachelor’s Degree in a related field or 5 years experience working with individuals with intellectual and developmental disabilities.
• Social work or human services experience a plus.
• First Aid/CPR Certified.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.