Receptionist Concierge

Full Time | Day Shift | Monday - Friday 8:30am-5 pm

** Pay rate between $15.84-19.08/hour! **

At our highly rated Senior Care Community located in Pittsford, NY - Cloverwood's exceptional offerings promote a passion for life, as well as personal growth and wellbeing of the whole person - in mind, body, and spirit.

The Concierge will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge.

Requirements for a Cloverwood Concierge:

• High School or GED
• Minimum of one year job experience

Responsibilities for a Cloverwood Concierge:

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property.
• Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
• Adheres to company standards for resident and guest services.
• Reports to Lead Concierge or Executive Assistant any resident or guest dissatisfaction.
• Performs other job-related duties as directed.
• Directs visitors and guests to appropriate office or residents' apartment.
• Offer assistance and guidance to residents and staff.
• Assists with administrative duties as directed.
• Receives and follows the front desk concierge schedule and instructions from supervisor.
• Receives requests from within the community and locates personnel through the paging system.
• Handles emergency PERS and fire alarms per Cloverwood's procedures.
• Maintains confidentiality of all pertinent resident information to assure residents rights are protected.

About The Friendly Senior Living:

• We embrace independence and personal choice in a culture of excellence where we live our values - always.
• U.S. News & World Report ranked Friendly Senior Living "Best Nursing Home 2022-2023" in both categories: Short-Term Rehabilitation and Long-Term Care!
• One of the few local long term care facilities to receive a 5-star rating!
• Selected as a 2023 Elevating Women honoree by Rochester Business Journal

Our excellence is based upon the dedication of ALL our employees, who take great pride in providing compassionate care and services to our Members. We embrace and live our values every day: Friendship, Teamwork, Compassion, Excellence, Integrity, and Customer Focus. Because Friends Care Always!

Benefits offered by the Friendly Senior Living:

• Sign-on Bonus (if applicable)
• Competitive Pay with Evening, Night, and Weekend Shift Differentials
• No Mandated Shifts
• Pay On Demand Option (Get Paid Immediately!)
• Tuition Assistance & Professional Growth Opportunities
• On-site Employee Cafeteria
• PTO / Paid Holidays / Paid Sick Time
• Medical / Dental / Vision
• 403(b) Retirement Plan
• Supportive culture that values Friendship, Teamwork, Compassion, Excellence, Integrity, and Customer Focus.

Friendly Home is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.