MEMORY MAKER MISSION

To provide a memorable dining experience for every guest through personalized service that will bring them back.

ESSENTIAL FUNCTIONS

• Smile and welcome every guest to Friendly’s, acknowledge new and returning guests differently.
• When drink orders are received at greeting, arrive with them on a tray.
• Always recommend an appetizer outside of breakfast.
• Enter orders into POS immediately.
• Always recommend upgrades sincerely, i.e. ‘Would you like to upgrade to loaded waffle fries or a 3 scoop sundae?’
• Follow all BYOB (Build your own burger) steps completely, especially reading the order back to the guest, using the guest’s name upon delivery and at check back.
• Always recommend dessert by pointing out specific products, use the menu as a visual aid.
• Make each guest feel important and special, especially kids!
• Look for ways to go above and beyond for your guests and coworkers.
• Own the entire dining experience.
• Be the final quality control checkpoint, be proud of everything.
• Have impeccably neat uniforms, tables and welcome areas that are always set and ready to go.
• Offer a sincere, personal welcome to every guest entering the restaurant.
• Smile and make eye contact.
• Anticipate the guest’s needs and react before they need to ask.
• Create an emotional attachment to our restaurant by helping our guests create great memories.