POSITION SUMMARY

The Housing Case Manager will be responsible for providing comprehensive case management services to Native American/Alaskan communities and individuals experiencing homelessness or housing instability. This role is part of a multi-disciplinary care team that conducts crisis assessments, develops individualized service plans, coordinates resources, and advocates for clients to access housing, healthcare, employment, and other essential support services. The Housing Case Manager will work closely with community partners, tribal organizations, and government agencies to address the unique needs and challenges faced by Native American/Alaskan populations experiencing homelessness.

ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES

• Conducts one-on-one intakes to assess client needs and assists clients with navigating and accessing services needed as part of their stabilization plan.
• Attends community meetings and outreach events to raise awareness of reducing homelessness.
• Provides one-on-one education through supportive services involving case management.
• Assists in establishing collaborative relationships with existing local social security administration systems and community resources.
• Identifies needed resources for individuals and families, provides direct linkages to those programs, assisting the clients with navigating the services if needed.
• Responsible for organizing documentation and assisting in applying for emergency housing programs.
• Completes monthly and annual reporting for grant requirements and FAIHP requirements
• Maintains appropriate case notes and enters client encounter data into an electronic database to assist with reporting requirements and tracking client outcomes.
• Schedule transportation for clients to meet with assigned case managers and other FAIHP services identified on their support service action plans.
• Provides in-home, field-based case management and/or outreach, and office-based services for clients with various psychological, emotional, and behavioral problems.
• Participates in agency-wide collaborations and meetings to learn new strategies to address homelessness in tribal communities.
• Supports FAIHP events by participating in various tasks.

ORGANIZATIONAL PERFORMANCE EXPECTATIONS

· Works collaboratively with supervisor and team. Effectively communicates current workload and requests assistance with issues as they arise.

· Follows established organizational and departmental policies and procedures approved and set by management staff.

· Openly communicates with team members by active listening and questioning to understand. Does not assume negative intent in conversations and always communicate with positive outcomes in mind. ‘

· Interactions are always based on honesty, truth, and trust.

· As part of the FAIHP team, the staff is expected to be dependable in actions and in following through with work agreements with clients, coworkers, and vendors.

· Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.

· Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.

· Supports the overall needs of the organization by working flexible or extended hours when necessary.

· Demonstrates awareness of, and compliance with, the organizational mission and objective of FAIHP to provide support services for all members of the Native American community.

· Supports personal professional development by completing the required hours of continuing education each year along with required annual training.

· Maintains confidentiality and respect for information regarding patients and other team members; abides by FAIHP rules of confidentiality and general privacy regulations regarding privacy.

· Displays a positive, professional, and respectful demeanor always toward employees, peers, professional contacts, and community members. Additionally, maintains a professional appearance and positive image for the organization.

· Always adheres to and consistently demonstrates ethical behavior in the work environment. Holds themself accountable for their work and outcomes.

· Possess cultural and social awareness stemming from personal self-awareness and cross-cultural knowledge and sensitivity.

· Contributes to the success of the team and organization by promoting positive staff interaction and maintaining open communication with other programs/departments.

· Ensures the safety of the clients and coworkers by adhering to FAIHP’s infection control policy. This includes annual testing and vaccinations (e.g., boosters, annual influenza vaccine, etc.) unless exempt due to health (ADA) and/or religious reasons.

.Other work-related duties as assigned by supervisor and/or management personnel. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

QUALIFICATIONS FOR POSITION

EDUCATION:

● Required Associates in related field, preferred or pursuing Bachelor’s in related field.

EXPERIENCE:

● Required 1-2 years of experience in related field.

●Experience engaging community members, specifically in the American Indian/Alaska Native Community.

LICENSE/CERTIFICATIONS:

● Required active CA driver’s license.

● Required BLS/CPR Certificate

SKILLS:

● Knowledge of the Social Security Administration system and local community resources

● Intermediate to advanced computer skills, using MS Office suite (Word, Excel, Outlook, PowerPoint)

● Strong written and verbal communication skills.

● Problem-solving skills and resourceful thinking.

● Strong empathy and interpersonal skills.

● Detail-oriented and excellent organizational skills.

Job Type: Full-time

Pay: $23.00 - $33.05 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Case management: 2 years (Required)

Work Location: In person