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PURPOSE AND SCOPE:
Collaborates with internal and external customers, to ensure a positive customer experience for every patient from first point of referral, through education, modality options, and access placement and follow up, as applicable, to eventual admission into Fresenius Kidney Care (FKC) or through smooth transition between modalities. Actively promotes home modalities to physicians, patients, and other groups both internal and external directly and through Kidney Care Advocates and Associate Advocates. Supports all aspects of growth within defined regions or areas of a business.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Oversees Chronic Kidney Disease (CKD) and modality education programs for a designated territory to ensure every patient along with their care giver and support system (if applicable) receives comprehensive education on modality options including hemodialysis treatments both at home and in-center, peritoneal dialysis, kidney transplantation as well as education on hemodialysis access types with a focus on the health and safety benefits of AV-Fistula or AV-Graft compared to central venous catheters.
Responsible for hiring, coaching and counseling employees, including performance reviews, disciplinary action and terminations. Provides leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.
Provides monthly reporting on Home Therapies referrals to Home Therapies DO and/or Market Manager.
Responsible for training Kidney Care Advocates and Kidney Care Associates on all programs. Trains all direct reports on all programs.
Assists with the navigation of patients along the continuum of care from Stage 4 CKD to initiation of dialysis, or in transition from in-center hemodialysis to home therapy, including but not limited to proper and timely access placement.
Maintains high level, routine communication with physicians, partners, the interdisciplinary team members, Clinic and Home Program Managers.
Supports and implements processes with physician practices as well as local clinics for patient referrals and evaluates the effectiveness of processes through an ongoing basis.
Responds timely to all referrals.
Assists in the identification, evaluation and selection of Home Dialysis patients and Care Partners.
Coordinates the timely admission of patients, including urgent start placements into Fresenius Kidney Care Home Therapy and In-Center programs. Collaborates with management to identify and resolve admission barriers.
Conducts Home Therapy awareness programs for existing patients and Fresenius staff, as needed or as directed.
Strives to meet growth goals by maintaining strong physician and partner relationships and identifying opportunities for increasing referrals to Fresenius Kidney Care and Home Therapies.
Collaborates with Kidney Care Advocate, RVP, Market Development, and HT DO on the development and implementation of the home therapy strategic plan.
Maintains knowledge of FMCNA Home Therapies products, services and strategies in order to promote FMCNA Home Therapies to the community through outreach programs.
Participates in all pertinent FMS training and development opportunities to grow and develop business knowledge, skills and leadership competencies.
Provides educational programs to physicians, as needed.
Coordinates communication of all corporate and business unit Home Therapies initiatives to physicians in collaboration with the Regional Vice Presidents and home therapy managers.
Ensures accurate and timely documentation of patient interactions and status through maintenance of SAP database, and/or electronic medical record.
Adheres to the FMCNA Compliance Program and all regulatory and FMCNA policy requirements.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
SUPERVISION:
EDUCATION:
EXPERIENCE AND REQUIRED SKILLS:
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
 
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
Full Time
$86k-108k (estimate)
04/20/2024
04/28/2024
DENVER, CO
25 - 50
2010
DAN KNACK
$10M - $50M