The Temporary IT Support Specialist provides technical support to students, teachers, and staff. This position is responsible for inventory management of all tech devices, Windows computers, Chromebooks, iOS and MacOS devices as well as the configuration, maintenance, and support of computers, their peripherals, software, telephones, projectors, and other audio-visual equipment. The technical support specialist also provides technology support for some school events and performances, some of which occur in the evening.

Essential Responsibilities:

• Primary responsibility for incoming support requests for hardware (laptop and desktop computers, printers, projectors, cameras, and other peripherals) and software/systems like Gmail and Drive, Microsoft Office, and other classroom applications

• Troubleshooting technical issues as they arise, keeping technical staff and other coworkers informed about progress, noting what work was done and final resolution in shared ticketing system

• Complete management of inventory systems and labeling of all hardware (Chromebooks, desktop computers, printers, projectors, document cameras, and other peripherals) as well as deployment of computers and other hardware, applications, and updates as needed

• Perform or arrange for repair of equipment or recommend replacements when repairs aren’t possible or cost-effective

• Creating tutorials and maintaining the knowledge base with up-to-date guides, resources, and frequently asked questions for users as well as writing up documentation of procedures and training manuals for internal tech staff

• Manage users and groups in Active Directory, Google Workspace, and other software systems necessary to the department

• Maintain Group Policy for Windows workstations and Jamf Pro for MacOS and iOs devices

• Assist Tech team in migration and configuration of Intune and Azure AD

• Manage audiovisual equipment in order to set up and support school-wide events

• Participate in ongoing, self-directed research and study to enhance technical knowledge and skills as well as to evaluate how technologies might be implemented in our school environment

• Other duties as assigned

Minimum Requirements:

• Two or more years of experience in technology support in small or medium-sized organizations with Microsoft Windows environments, involving the installation, configuration, and ongoing maintenance of networked PCs, their software, and peripheral equipment

• High School diploma or GED and one or more years of successful secondary education, or equivalent combination of training and hands-on experience

• Experience administering and troubleshooting wired Ethernet and wireless networks

• Excellent written and verbal communication skills

• Able to lift 40 pounds, to lift and carry equipment and to use a hand truck or cart to move equipment around our multi-building campus.

Preferred Qualifications:

• Microsoft, CompTIA, Jamf Pro, or other relevant technical training and certifications

• Familiarity with Google Workspace/Google Apps administration

• Experience performing Chromebook hardware repair

• Experience with helpdesk and inventory systems

• Understanding working in a school/educational environment

Skills relevant to the position:

• Physical Stamina: Ability to perform labor-intensive tasks including hauling tech equipment and walking long distances across the campus.

• Organization: Detail-oriented with the ability to maintain accurate inventory records and manage multiple tasks efficiently.

• Communication: Effective verbal communication skills to interact with colleagues and provide technical assistance.

• Problem-solving: Ability to troubleshoot technical issues and find practical solutions.

• Adaptability: Flexibility to adapt to changing priorities and responsibilities in a fast-paced environment.

Supervises: None