Job Title: Database & Patron Services Coordinator
Department: External Affairs
Reports to: Vice President of Development
Designation: Full-Time (Salary: $50,000 – $65,000 annually)

Position Overview:
FIAF is looking for a Database & Patron Services Coordinator to be an integral part of our dynamic and energetic External Affairs team.
Under the supervision of the Vice President of Development, the coordinator will oversee FIAF’s database management; assist in maintaining, implementing and expanding FIAF’s membership program; and support the fundraising activity of the department. The ideal candidate will be tech-savvy and show a genuine interest in gaining experience in database management, membership, development and fundraising in a vibrant non-profit cultural organization.

Responsibilities:

Database Management (Raiser’s Edge)

• Maintain, improve database and reporting systems.
• Implement list segmentation and provide other data analyses needed.
• Process membership payments and manage member records.
• Generate membership cards for all member types and prepare materials for digital or physical mailings. Work with volunteers in preparing mailings.
• Process all donations and manage donor database records.
• Update contact information and perform data cleanup as needed.
• Regularly benchmark membership and database policies of similar organizations.

Member and Patron Services

• Maintain detailed knowledge of FIAF’s programs and respond to general membership inquiries via email, phone, mail, and in-person.
• Draft correspondence for membership, including renewal and thank you letters.
• Draft acknowledgement letters for donors.
• Provide dedicated services for upper-level members as needed.
• Manage membership materials inventory.
• Research donor and member prospects.
• Contribute to developing new membership strategies and identify new marketing opportunities.

Departmental Support

• Provide additional administrative support as needed.
• Assist in producing and executing member and development events as needed.
• Participate in brainstorming and creating new membership and development events.
• This role will require occasional evening work.

Qualifications:

• 2 years demonstrated in membership, development or database management in cultural institution or nonprofits strongly preferred.
• Previous experience with Raiser’s Edge or other database strongly preferred.
• Strong interpersonal and communications skills (written and verbal).
• Proven ability to work in a collaborative, team-oriented environment, and provide excellent customer service.
• Excellent time management and computer skills, including Microsoft suite (Word, Excel, Power Point, Outlook, etc.).
• Ability to meet deadlines, work on multiple projects, and interact with staff at all levels; be detail-oriented.
• Creative, analytical, energetic team player and self-starter with a good sense of humor and a strong desire to succeed.
• Willing to work overtime periodically as needed, in office and at events, including evenings, weekends, and some National holidays.
• Knowledge of French a plus.

Education: Bachelors degree required.

To Apply: Qualified applicants should send their cover letter, and resume to careers@fiaf.org (Subject: Database & Patron Services Coordinator).

PLEASE NOTE: Due to the large number of applicants we receive, we will only be able to contact those that we would like to meet for interviews. No phone calls please.

FIAF is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, marital status, religion, gender, sexual orientation, national origin, disability status, citizenship status protected veteran status, or any other characteristic protected by law.