We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. *Salon/Hair knowledge or experience is a plus.*

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers and creating a functional, organized workflow for our Stylists' calendar.

Responsibilities

• Welcome customers and identify their preferences by asking pointed questions
• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Manage our call center
• Maintain a tidy reception area
• Form bonds with loyal customers and remember their hairstyle preferences
• Ensure tidiness of beauty stations and sterilize tools, as needed

Skills

• Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
• Hands-on experience with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances
• High School diploma
• Proficiency in hair straightening and curling methods, using hot irons and curlers
• Excellent communication skills
• Flexibility to work in shifts

Job Type: Full-time

Pay: $12.00 per hour

Expected hours: 24 – 36 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Reception/Sales: 3 years (Required)

Ability to Commute:

• Birmingham, AL 35209 (Preferred)

Ability to Relocate:

• Birmingham, AL 35209: Relocate before starting work (Required)

Work Location: In person